Changes to Student Success Centre Services

Student Success staff continue to work remotely. Working remotely means staff can be contacted via email or telephone to have questions answered or to set up a remote meeting via telephone, Microsoft Teams or another mutually agreed upon means of meeting remotely.

Staff members will have limited in person office hours to support local and on campus students.

Health Services will remain open for currently enrolled Dalhousie University students. It is preferable that you email for an appointment prior to coming to the department for care. MD visits will be scheduled by RN’s.

Please note: Days of week / times of day are subject to change but will be communicated on our voicemails/ email responses

For more information about services available to you remotely, please visit the Supports for AC Students module in the Student Support Services course on Brightspace. Please note: if you are unable to access the link, try logging into Brightspace then try the link again. 

Form more information about Dalhousie's response to COVID-19, visit

Name Position Email Phone

Student Success

Central Office Access 902-893-6672

Christa Totten

Administrative Assistant


Carolyn Bartlett



Mark Mason

International Student Coordinator


902- 893-6905

Gillian Hatch

Student Success Advisor



Bev Zinck

Accommodations Coordinator

902 896 2463

Writing Centre

Writing Advisor


Kristine Carr

Health Services/RN


Carolyn Bartlett

Health Services/RN


Student Success Centre

Dairy Building
11 Sipu Awti (formerly 11 River Road)
Truro, NS B2N 5E3

Mon, Tues, Thur, Fri: 8:30am–4:30pm
Wed: 10am–4:30pm

Phone: 902-893-6672
Fax: 902-893-6545

Health Services

Phone: 902-893-6300 or 902-893-6369 
Fax: 902-893-3624

Academic Accommodations:

Book an appointment with an advisor

Follow us on Facebook: acstudentsuccess

Map of the location of the Dairy Building

Meet the team

Carolyn Bartlett – Interim Director

Carolyn Bartlett, Registered Nurse


Carolyn is looking forward to providing leadership during this period of transition as she brings considerable senior management experience with the Nova Scotia Health Authority to this interim role. Carolyn is looking forward to returning to her position as a Registered Nurse within Health Services once a new Director is hired.

I joined Health Services at Dalhousie in 2014. I have over 30 years of nursing experience, working in health care in various positions—direct patient care, obstetrics, surgery, critical care (Intensive Care, Coronary Care & Emergency). I have also managed the Intensive Care units and the Emergency Department locally for 10 years. Prior to coming to Dalhousie I held the position of Director of Quality & Decision Support (Quality, Risk Management, Data Analysis, Infection Control) at Colchester East Hants Health Authority for seven years. I also have experience in research coordination, project management and as an educator for the Faculty of Nursing at St Francis Xavier University as well as Dalhousie. I have also worked in forensic nursing at the Nova Scotia Medical Examiners Service.

In health care I'm always learning something new and am committed to ongoing education as new research emerges and changes in health care develop. Nurses have the opportunity to empower patients with knowledge. I  truly enjoy meeting students with diverse backgrounds from all walks of life and helping them with their health-care needs. As a nurse I try to advocate for my patients, challenge them, inspire them, and provide the quality of care I would want if I was in their shoes.

Christa Totten – Administrative Assistant

Christa Totten, Administrative Assistant

Pronouns: She/her

For the past 18, years I have had the pleasure of working with students. I started my career at the Agricultural Campus in 2011.  Since then, I have worked within multiple departments and found my home here in Student Success.

I provide triage support to students, and ensure that your immediate needs are being met.  Stop by the Student Success Centre and see how we can enhance your university experience!

Gillian Hatch – Student Success Advisor

Gillian Hatch, Student Success Advisor

Pronouns: She/her

I came to Student Success after 3 years in recruitment at Dal AC. I love that I’ve been able to follow the students I helped through the admissions process into their first year(s) at Dal AC. I did my undergrad at the AC where I majored in Animal Science and minored in Animal Welfare, back when it was a minor and not a certificate. If you’re not sure what the difference is between a certificate and a minor, come see me!

I truly enjoy helping students navigate their university experience and balancing university with everything else going on in their lives. I’m available to help students navigate course selection, prepare for a future career or professional program, or help ease the transition to university life. Whatever the quandary or query please stop by Student Success, we are here to help!

Mark Mason – International Student Coordinator

Mark Mason, International Student Coordinator  I have passed the 10-year mark working with international students at Dalhousie. My career began teaching overseas and although my roles have changed over 25 years, I have always worked directly with international students. At the Agricultural Campus my main roles are immigration advising and programming for international student success. My background training in teaching, adult education, leadership and immigration advising give me a strong background to help international students achieve success at Dal.


Bev Zinck – Coordinator of Access Supports

Bev Zinck, Coordinator of Student Access Supports 

Pronouns: She/her

I come to my position with over 20 years of experience in psychology working with children, youth and families.  Throughout my career, I have strived to help students succeed in the classroom and beyond. It is a privilege to now apply that experience to helping students at Dalhousie. 

In my Coordinator role, I work alongside students, faculty and staff to develop and implement support plans that reduce barriers for people with documented disabilities, religious obligations or other protected characteristics under Nova Scotia Human Rights legislation. I have an interest in positive psychology and how this can impact campus life for the better.

I look forward to connecting with you whether to answer questions about accessibility or assist with the process of academic accommodations.


Patricia Cove – Writing Advisor

Patricia Cove, Writing Advisor 

Pronouns: She/her

As a Writing Advisor I am fortunate to meet with students from all backgrounds and programs who are working on writing projects on our campus. Every day in the Writing Centre is different and exciting because meeting with students gives me the chance to learn about the diverse research projects and writing tasks happening across the AC.

I am available to meet with you for one-on-one sessions at any stage of the writing process, from planning to proofreading. Whether you have questions about brainstorming, thesis development, paragraphing, or documentation, or are looking for a reader to discuss a complete draft with, I and the Writing Centre tutors will listen to your ideas, point you to helpful resources, and assist you with revision and editing strategies that will help you to become a more independent writer.

Before joining the Agricultural Campus Student Success team in 2018, I completed a PhD in English at Dalhousie in 2013, and taught English at universities across Canada—from Vancouver Island, to the Prairies, to the Maritimes. I continue to be an active researcher and English instructor when I am not working in the Writing Centre.

Kristine Carr – Registered Nurse

Kristine Carr, Registered Nurse 

I am a recent addition to the Health Services team, having joined in January 2019. My nursing career started in England over 40 years ago and has given me exposure to many services and specialties. Most recently I was the Health Services Manager for the Intensive Care and Dialysis Units at Colchester East Hants Health Centre.

I am enjoying the challenge of another career direction and am already learning a lot from the Dalhousie students. Education should be a lifelong endeavour and I welcome this opportunity to build my own knowledge base and share my experience in health care in return. To be successful academically, you need to feel well—physically and mentally. We are here to provide support and find any resources you may need to stay well so you are positioned for success.


Lugene Young – Registered Nurse (On Leave)