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Frequently asked questions

Find answers to the most frequently asked questions about the UPass program.

About the UPass

Your Dalhousie NetID provides access to DalOnline, myDal, Microsoft 365 Email, Brightspace, computer labs, and many other services.

Completing the form on the My Account page will initiate the one-time process that will activate your account. Complete details about the process will be displayed after submitting.

The UPass fee for the Fall/Winter is assessed for all full-time students, this covers from September 1 to April 30 of any given academic year. If you are opting in for only the Winter term, the coverage is from January 2 to April 30 of any given year, and the cost is half of the Fall/Winter term combined fee.

The Summer UPass is assessed for all full-time students, and it covers May 1 to August 31 of any given academic year. This is a separate program from the Fall/Winter UPass, and you must meet the criteria outlined on the UPass page to participate in the Summer UPass program.

Updated fee information is available on the main UPass page.

Opting out

Please visit the UPass opting out page beginning two weeks prior to the start of each term and click on the UPass opt-out waiver form. You will need your NetID and password to access the form.

The due date for opting out is located on the Opting out page and on the Important dates page.

You cannot opt out for the following reasons:

  • You choose to drive, bike, or walk to campus

  • You live on or near campus

  • Your schedule doesn’t allow you to take the bus

Check the Opting out page for important deadlines. 

Once the UPass office has received all required information, documentation and/or the return of your UPass sticker if applicable your UPass waiver is sent to student accounts for processing.

The refund will appear on your account a few days prior to the date that your tuition fees are due, as noted on the Important dates page. If your waiver is processed after the deadline, we ask that you allow 3–5 business days for the refund to appear on your student account.

Please verify that the deadline for opting out has not passed.

Please try a different browser, and clear any bookmarks and your cache, or launch from the Opting out page.

If you have missed the UPass waiver deadline, please refer to the Opting out page for more information about if you qualify to opt out and then email upass@dal.ca with the details of your situation.

Please ensure that you have provided the required documentation and/or returned your UPass sticker per the online waiver form instructions. If you have completed everything, please email upass@dal.ca.

Getting your pass

Please check the UPass website at the start of each term for the most up-to-date information on when and where you can pick-up your UPass.

The DalCard and UPass office hours are Monday to Friday, 9 a.m. - 4:30 pm. Please check the Contact us page for information on extended hours.

If you are eligible for the Fall/Winter term UPass or the Winter term alone in January, the fee will be added to your student account automatically.

Check the UPass homepage for updated information about pick up dates.

Yes, you can opt in for the winter if you meet the criteria as a full-time student or any of our other specific criteria. Please check the Opting in page for the most up-to-date information on opting in.

Please visit the Opting in page to view the criteria and process to follow.

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