My account
General questions
Your Dalhousie NetID provides access to DalOnline, MyDal, Microsoft 365 Email, Brightspace, computer labs, and many other services.
Completing the form on the My Account page will initiate the one-time process that will activate your account. Complete details about the process will be displayed after submitting.
With your NetID and password you are able to log in and see all your DalCard account details (NetID login required).
For more about your account balances, see the Your Account page.
Once you have replaced your card, the old one can no longer be reactivated or used. You must always use the most recent card. If your card is lost and you need it replaced, visit our Lost or damaged card page.
If you find your card before having it replaced, you can reactivate it on your account (NetID login required).
None of your personal information (address, phone number, gender, marital status, etc.) appears printed on the DalCard. That data is managed and can be changed by contacting the Registrar’s Office (admissions@dal.ca) for students or Payroll (payroll@dal.ca) for staff/faculty.
First, try not including the “@dal.ca” portion. You can troubleshoot your NetID on your own online.
Lastly, helpdesk@dal.ca can provide assistance.
You may fill out information on the Request a refund page. There is a $25 administration fee that will be withheld from your refund. Refunds are processed in December, April, and August.
After the request is processed, please allow up to 20 business days for the funds to be deposited in your account.
PIN setting/use
Your PIN is a personal 4-digit numeric code used in conjunction with your DalCard to gain building access when applicable.
Your PIN is private. It should be set by yourself by logging in online (NetID login required), then selecting “Manage Campus ID” > “Change your card PIN”. Enter your 4-digit numeric PIN and enter it again. That’s it!
Getting my DalCard
Online photo submission
Only new-to-Dalhousie students/staff/faculty can use the online photo submission tool. Returning persons must visit the DalCard Office with an electronic photo ready and send the new photo by email to dalcard@dal.ca.
See our Troubleshooting section on the online photo submission page for common problems and suggested solutions.
Students must be registered for courses in the current semester for at least two business days for us to produce your DalCard.
The card will function the same, but we recommend visiting us with your old card to exchange for the correct one.
King's students
The DalCard Office can assist both Dalhousie and King’s students for IDs as well as the UPass.
Yes! Please visit the DalCard Office with your old card and we will print your new one.
Vertical ID tags
Students: Vertical ID tags must be requested and distributed by your faculty department.
Staff: Please email your student lists to dalcard@dal.ca with all tag specifications for new classes as well as for replacement tags.
Distance students, faculty and staff
Students who are registered in a program delivered by Distance Education, and faculty and staff working on campuses outside Halifax or Truro, have access to a digital DalCard. Physical DalCards are no longer available for distance.
Find out more about DalCard access for Distance students, faculty, and staff.
Using my DalCard
Refunds (for purchases)
Refunds must be authorized by the source of the purchase, not the DalCard Office (e.g. if your print job failed, speak to the desk staff at that location).
Dalplex
Dalplex memberships for full time students are automatically managed by Dalplex and informed by your Student Account fees. All other students can speak with the Client Experience desk at Dalplex about their membership options.
Your prox number can be found on the back of your DalCard on the top right corner. You can also retrieve it by logging in to your account (NetID login required).
Food/meal plans
Contact the Residence Office on your campus for assistance with residence meal plans.
Halifax: residence@dal.ca
Truro: residence.ac@dal.ca.
Meal plan information for your campus can be found in our Campus dining section. To make a purchase, you will be prompted to log in to your DalCard account.
Note: For meal plans on the Agricultural Campus, please contact Dal Food Services for this campus.
Halifax campuses only: If you are under the 30-day limit for refunds, please contact food@dal.ca for assistance. See the Dal Food Services site for full terms and conditions and refund policy.
For troubleshooting off-campus meal plans, please contact dalcard@dal.ca.
Library/Novanet
Your Novanet Barcode can be found on the bottom of your DalCard or by logging in to your account and selecting “Personal Settings."
Building access
Residence students: Visit your residence front desk and/or contact the Residence Office by email (residence@dal.ca).
Faculty and staff: Email support@dal.ca for troubleshooting assistance or have your supervisor email to request new building access on your behalf. For full information on employee building access, visit the Faculty and staff page.
UPass
Visit the UPass site for more information about the UPass program.
Faculty and staff
Deposit DalCard funds (internal)
Email dalcard@dal.ca an Excel document with Banner numbers, dollar values, and the department org to bill.
Try logging in to the DalCard Account page (NetID login required).
If you can login successfully, please email dalcard@dal.ca to verify your photo submission.
If you are unable to log in, it is because your account has not yet been created. Please reach out to your supervisor or Payroll to verify that your paperwork has been completed.
Employees on term or contract may additionally require courtesy access paperwork completed through the People and Culture office by their supervisor.
