Front Desk, Mail & Laundry Services

Front desk services

All residence students have access to a front desk for inquiries, maintenance support, parcel pick up, basic necessities, help with keys, and equipment sign out. Gerard Hall, Howe Hall, Risley Hall, LeMarchant Place, and Shirreff Hall have front desks that are staffed 24 hours a day.

  • Glengary Apartments use the Risley Hall front desk
  • Grad House uses the Gerard Hall front desk
  • Mini Res uses the Howe Hall front desk

If you're locked out of your room, the front desk assigned to your building can help you gain re-entry. After three lock outs, students are charged $5 for each subsequent lock out. Lost keys are subject to a replacement fee of $25 per key.

If you lose your DalCard, go to the DalCard Office. You will be charged a replacement fee.

Mail services

You'll get your mailbox key when you check into residence. Your mailing address will include your residence mailing address (see Contact Information for residence addresses) and the specific mailbox number you were given in your room assignment email. Please use the following format to ensure correct delivery:

Student name
Box #
Residence Name 
Residence Address 
PO Box 15000
Halifax, Nova Scotia  B3H 4R2

Tracking your mail

Please note: mail is delivered to Dalhousie's central mail room before it goes to the appropriate building on campus. Even if your parcel has arrived on campus according to a tracking number, it may not be delivered to your specific residence until the next day.


Coin-operated washers and dryers are located in most residence buildings—most even allow you to pay with your DalCard. You can get change for the machines at the front desk, or you can add money to your DalCard. Laundry rooms are available for the use of residents only. Please leave the area tidy for the next person and be prompt in picking up your laundry. Ensure that you are following all public health guidelines when using laundry facilities.