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MLIS Competencies

Our Goals

The goal of the Master of Library and Information Studies program is to provide qualified candidates with graduate education which equips them for careers as leaders in the information professions.

The goal of the School for the MLIS program is represented in the set of competencies below. These competencies emerged from an extensive review of the information landscape and professions, and were designed to reflect the changing and evolving nature of information management in the digital era.


The School of Information Management, in the Faculty of Management, develops and nurtures dynamic, socially responsible, innovative professionals skilled in the management of information and technology, who provide leadership and vision in a knowledge-based society.

The School collaboratively promotes and advocates the values-based management of knowledge and information, and advances the discipline of Information Management by pursuing creative multidisciplinary research.

1. Management of Information Technology: Information managers identify, analyze, and evaluate methods, tools, concepts, and best practices to enable organizations to articulate how technology can be used to manage information as a resource. A graduate of the Master of the Library and Information Studies program should understand how to:

  • 1.1 Evaluate current and emerging IT best practices relative to an organization’s strategic plan.
  • 1.2 Assess and evaluate users’ IT technical requirements, and identify a variety of potential IT-based solutions.
  • 1.3 Identify and design shared solutions amongst partner and external organizations to leverage technology innovation.
  • 1.4 Monitor the organization’s IT strategy for currency, and ensure potential IT decisions are consistent with strategic goals.
  • 1.5 Oversee metrics and key performance indicators to ensure IT solutions fit the strategic goals of the organization.
  • 1.6 Assess, design, and improve user experiences, producing usable information and information architectures.

2. Information Management Leadership: Information Management leaders advocate the strategic importance of information as an organizational or community resource. They facilitate the achievement of organizational information management goals by assessing, planning and executing relevant strategies and processes. A graduate of the Master of the Library and Information Studies program should understand how to:

  • 2.1 Engage in strategic planning initiatives to determine how their organization can ensure that its information assets support its mission, values, strengths, weaknesses, opportunities, threats, long-term goals and objectives.
  • 2.2 Articulate and advocate the values and ethics of using information assets in a dynamic environment as they pertain to information management.
  • 2.3 Consider a range of diverse perspectives as they pertain to data and information management.
  • 2.4 Discern where beneficial and progressive change can be made to the information management processes of their organization, and to instigate these changes in a manner appropriate for the organization.

3. Risk and Change Management: Information managers define and anticipate risk in rapidly-evolving environments to allow for the effective use of information and for change and innovation. Information managers identify, analyze, evaluate, and mitigate risks associated with information resources, including the creation, use, management, destruction, and the legal and regulatory requirements of these resources. A graduate of the Master of the Library and Information Studies program should understand how to:

  • 3.1 Identify the nature and dimensions of risk within your organization
  • 3.2 Evaluate or develop policies to manage information risk and change
  • 3.3 Assess the probability of risk: What is the likelihood of occurrence and magnitude of harm?
  • 3.4 Identify systematic solutions to mitigate risks associated with information resources
  • 3.5 Advocate the importance of accountable risk management within the organization
  • 3.6 Bridge the gap between information requirements and the organization’s legal and regulatory requirements
  • 3.7 Evaluate or develop processes to ensure rapid recovery from risk exposure
  • 3.8 Identify, analyze, and evaluate processes and methodologies aimed to help ensure the security, confidentiality, integrity, availability and compliance of the organization’s information resources.

4User-centred Information Services: Information Managers focus first on understanding and engaging their users and communities, and design information services based on this knowledge. A graduate of the Master of the Library and Information Studies program should understand how to:

  • 4.1 Identify and consider the range of issues  involved in human interaction with information, information systems, and technology
  • 4.2 Examine and assess the information needs of, and seeking and use by, individuals, communities, organizations and businesses
  • 4.3 Design, deliver, market and evaluate user-centred information services, instruction, and products
  • 4.4 Create effective and appropriate taxonomy and metadata
  • 4.5 Facilitate information access and reuse through the systematic application of appropriate strategies and tools
  • 4.6 Employ a range of data visualization tools and techniques to facilitate and support the understanding, use and impact of data.
  • 4.7 Facilitate the promotion of reading and multiple types of literacy (e.g., information, data) based on an understanding of communities and their needs

5. Research and Evaluation: Information managers know how to critically assess, synthesize, evaluate and generate new knowledge to aid in decision making. A graduate of the Master of the Library and Information Studies program should understand how to:

  • 5.1 Develop effective research and evaluation skills and demonstrate the use of appropriate methods
  • 5.2 Systematically gather, analyse and synthesize data and communicate findings to facilitate knowledge transfer and decision making
  • 5.3 Demonstrate a commitment to continuous improvement of professional practice through a culture of research, evidence-based information practice and knowledge retention

6. Workplace Skills & Attributes: Information Managers are self-directed and reflective life-long learners. Information Managers’ professional behavior fosters an environment that’s based on collaboration and values-based management to enhance the organization’s mission. A graduate of the Master of the Library and Information Studies program should understand how to:

6.1 Collaborate & Communicate

  • 6.1.1 Develop effective verbal, non-verbal and written communication skills
  • 6.1.2 Develop strategies to manage and promote personal and organizational reputation
  • 6.1.3 Build and develop effective internal team relationships and external partnerships and alliances
  • 6.1.4 Learn strategies to advocate, market and promote organizational values and services
  • 6.1.5 Understand the importance of engaging with external stakeholders
  • 6.1.6 Work effectively with diverse personalities, work styles, and cross-cultural perspectives.

6.2. Organize, Plan & Manage:

  • 6.2.1 Develop skills in project, financial and human resource management
  • 6.2.2 Develop strategies to assess client needs and quality of customer service
  • 6.2.3 Recognize and use appropriate information and communication technologies
  • 6.2.4 Develop appropriate pedagogical information literacy skills

6.3 Develop Personally & Professionally:

  • 6.3.1 Be committed to life-long learning
  • 6.3.2 Uphold professional ethical standards and practice social responsibility
  • 6.3.3 Engage in critical, reflective and creative thinking