Writing & Communications

Improve your business communications skills

Effective communication is key to a successful business. Develop the skills you need to communicate with style and confidence in the workplace.

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Certificates

Customer Service Specialization
With robotics in artificial intelligence, customer service is a fast-changing industry and it is vital to stay on top of the most current market trends. Looking at real-world examples and case studies, this certificate program covers the different phases of implementing a customer service plan. We will also examine operations, management techniques, and data reporting methods that all support customer success management (CSM) program implementation. The cost for this three-course certificate is $3,585.

Required Courses:
Understanding the Value of Customer Success
Implementing Customer Success Strategies
Refining, Measuring, and Improving Customer Success Strategies

Technical Writing
You're interested in this certificate because you're looking for a grammar refresh or strategies to write concise and informative technical reports and proposals. This certificate is intended for professionals working in a technical field such as engineering, technology, or science. To earn the certificate, you need to take four courses ($495 each). The bundle price for the certificate is: $1,980. These courses can also be taken individually. 

Required Course:
Technical Writing Essentials

Electives (Three Required): 
Grammar Tune-up
Writing Clear Technical Reports
Writing Emails that Get Results
Project Management Documents
Persuasive Writing

Other Courses Not to Miss

Accident Investigation
In this nine-week course, you will gain the necessary background, understanding, and innovative methods required to conduct a thorough and effective accident investigation. Cost: $1,195.

Strategic Public Communications: Building Impact & Influence
This course examines the foundational elements of communication and its many facets. You'll cover everything from employee communication to media relations, to the changing nature of communication in a digital landscape. Time commitment: 36 learning hours over twelve weeks | Cost: $1,045