Business Operations & Management

Learn how to create efficient and effective business processes

Effective operations and process management can dramatically increase productivity within a business. Learn how to improve your planning, strategy, and day-to-day production.

Business Operations and Management

Certificates

Leadership Excellence
This certificate is offered fully online and is issued in partnership with the Business Excellence Institute, an international organization specializing in leadership and strategy. It provides a robust foundation for current and aspiring leaders to develop an authentic, flexible and adaptable leadership style for today's complex, dynamic organizations and landscapes.  Take one course or more to upskill your leadership competencies and build confidence in your leadership capabilities. Each course takes a minimum of 36 hours to complete over 12 weeks.  

Required Courses:
Leadership Dynamics
Ethics in Action
Mastering Strategy

Business Management
This certificate is offered fully online, with three required courses and three elective choices. The practical focus of the courses help you develop a knowledge base and a range of strategies and skills to manage effectively and successfully in complex, dynamic organizational contexts, including for-profit and non-profit environments. It can be completed over several years, depending upon how many courses you take each term and year. Each course is 12 weeks long and costs $1,045 each.

Required Courses:
Leadership Dynamics
Ethics in Action
Mastering Strategy 

Human Resource Management
This certificate is offered fully online, with three required courses and three or more elective choices. The practical focus of the courses in this Certificate equips you with a knowledge base and a range of strategies and skills to manage your organization's greatest asset -- its people -- responsively, fairly and consistently. The certificate can be completed over several years, depending upon how many courses you take each term and year. Each course is 12 weeks long. 

Required Courses:
Human Resources Management
Organizational Behavior
Interpersonal & Intercultural Communication

Business Analysis
Our certificate program will equip you with the analytical skill set required for gathering, validating, communicating, documenting, and testing business requirements as well as the effective development and implementation of business processes. To earn the certificate, you must complete three required courses and one elective within four years of your start date. These courses can be taken individually and range in cost from $1,050 to $1,695 each.

Required Courses:
Enterprise and Strategic Analysis
Business Analysis: Planning and Communication
Business Requirements: Elicitation, Documentation and Analysis

Lean Six Sigma Green Belt
Upon completion of the program, participants are awarded a Dalhousie University Lean Six Sigma Green Belt Certificate acknowledging their Green Belt-level knowledge of Lean Six Sigma methodology tools and techniques. Participants also have the opportunity to take the QualityAmerica Green Belt Certification Exam at no additional charge. Participants who complete the exam will be awarded QualityAmerica’s Lean Six Sigma Green Belt Certification without Projects. Time Commitment: This course is 63 learning hours inclusive of 54 hours of live sessions | Cost: $3,995

Project Management (Blended with Live Instructor)
Learn the fundamentals of project management in an online, interactive environment with a live instructor. Ideal for anyone new to the field or interested in advancing existing skills. Courses cost $1050 to $1495 each.

Required Courses:
Comprehensive Project Management: Core Skills
Comprehensive Project Management: Enhanced Skills
Project Management Essentials

Courses & Certification 

We offer a range of courses you can take individually without enrolling in a certificate. 

Change Management Foundation Plus Practitioner (CMP) Certification

This Change Management course will prepare you to challenge two certification programs available through APMG International. It will provide practical knowledge on change management techniques, as well as the Foundation™ and Practitioner™ certifications (two exams and two certifications both included in the cost). In order to obtain your Change Management Professional (CMP) designation, you must successfully pass both exams. Cost: $2,850.

Economics for Business
This course is designed for non-Econ majors to learn about fundamental economic principles through thoughtful and engaging scenarios that we encounter every day, such as Taylor Swift’s decision to forgo school and Uber’s surge pricing to better understand how limited resources drive the decision-making process. Cost: $1,045.

Fundamentals of Business Law
This 12-week course will give you practical knowledge that can be used in the business world. The course covers topics such as: contract law, negligence, legislation applicable to the workplace, employment law, setting up a business, intellectual property and electronic commerce. Cost: $1,045.

Introduction to Marketing
This 12-week course will teach you how to write a marketing plan from start to finish. Learn what makes marketing a critical activity in business growth by exploring the broad principles and practices of marketing from a practical perspective. Cost: $1,045.

Project Management Essentials
This 4-week, online course provides new project managers and project team members the essential tools they need to deliver successful projects. It consists of four weeks of self-directed, online learning, including four online live sessions. Cost: $1,395.

Technical Writing Essentials
This four-week, online course provides you with the tools to communicate complex and technical projects in clearer and simpler ways. You will discover communication strengths and learn how to build on them to become a more capable, confident writer. Cost: $495.