Business Operations & Management

Learn how to create efficient and effective business processes

Effective operations and process management can dramatically increase productivity within a business. Learn how to improve your planning, strategy, and day-to-day production.

Business Operations and Management

Join Us For a Valuable Free Webinar

Dr. Erin Careless, our Director of Professional Certificates, Career Essentials and Accreditations, will join us to discuss the offerings in our Business Operations & Management program area.

Date: Wednesday, May 31 at 12:00 p.m. AST

Cost: FREE

Where: Online via Zoom


Leadership Excellence
This certificate is offered fully online and is issued in partnership with the Business Excellence Institute, an international organization specializing in leadership and strategy. It provides a robust foundation for current and aspiring leaders to develop an authentic, flexible and adaptable leadership style for today's complex, dynamic organizations and landscapes.  Take one course or more to upskill your leadership competencies and build confidence in your leadership capabilities. Each course takes a minimum of 36 hours to complete over 12 weeks.  

Required Courses:
Leadership Dynamics
Ethics in Action
Mastering Strategy

Business Management
This certificate is offered fully online, with three required courses and three elective choices. The practical focus of the courses help you develop a knowledge base and a range of strategies and skills to manage effectively and successfully in complex, dynamic organizational contexts, including for-profit and non-profit environments. It can be completed over several years, depending upon how many courses you take each term and year. Each course is 12 weeks long and costs $1,045 each.

Required Courses:
Leadership Dynamics
Ethics in Action
Mastering Strategy 

Human Resources Management
This certificate is offered fully online, with three required courses and three or more elective choices. The practical focus of the courses in this Certificate equips you with a knowledge base and a range of strategies and skills to manage your organization's greatest asset -- its people -- responsively, fairly and consistently. The certificate can be completed over several years, depending upon how many courses you take each term and year. Each course is 12 weeks long. 

Required Courses:
Human Resources Management
Organizational Behavior
Interpersonal & Intercultural Communication

Business Analysis
Our certificate program will equip you with the analytical skill set required for gathering, validating, communicating, documenting, and testing business requirements as well as the effective development and implementation of business processes. To earn the certificate, you must complete three required courses and one elective within four years of your start date. These courses can be taken individually and range in cost from $1,050 to $1,695 each.

Required Courses:
Enterprise and Strategic Analysis
Business Analysis: Planning and Communication
Business Requirements: Elicitation, Documentation and Analysis

Project Management 
In consultation with the PMBOK 7, this certificate is ideal for those who are relatively new to the world of project management as well as for those with project management experience who wish to consolidate and advance their skills and knowledge. Courses cost $400 to $1,395 each.

Required Courses:
Project Management Essentials
Engaging Stakeholders: Communication Strategies for Managing Expectations
Tracking and Forecasting Progress: Budgets, Baselines and Timelines
Being Agile: Understanding the Agile Mindset and Team Dynamics
Doing Agile: Understanding Agile Processes
Strategies for Effectively Leading Through Change
Managing Uncertainty & Opportunities: Project Risk Management
Project Management Principles

Customized Lean Six Sigma Offerings

Our three-course Certificate in Lean Six Sigma is now offered as a training option for your organization. 

This certificate will provide you with an advanced set of quality tools to be applied in a structured way to improve your organization’s processes and the services or products produced by those processes. You will learn to lead projects using the DMAIC (Define | Measure | Analyze | Improve | Control) methodology. A full description of the certificate and three courses can be found here.

The Certificate in Lean Six Sigma can be delivered as is, or customized for your organization – it's up to you.  The training also includes an optional coaching package. If you're interested in offering this training to a group of 12 or more, please tell us about your organization by completing the Customized Training form.

Courses & Certification 

We offer a range of courses you can take individually without enrolling in a certificate. 

Strategic Public Communications: Building Impact & Influence
Study the foundational elements of public communications and its many facets. You'll cover everything from employee communication to media relations, to the changing nature of public communications in a digital landscape. Cost: $1,045.

Change Management Foundation Plus Practitioner (CMP) Certification
This Change Management course will prepare you to challenge two certification programs available through APMG International. It will provide practical knowledge on change management techniques, as well as the Foundation™ and Practitioner™ certifications (two exams and two certifications both included in the cost). In order to obtain your Change Management Professional (CMP) designation, you must successfully pass both exams. Cost: $2,850.

Corporate Social Responsibility
Learn about the exciting world of Corporate Social Responsibility (CSR) and the sustainable frameworks used by the world’s largest tech, telecommunications, manufacturing, retail and mining companies. Cost: $899.

Microeconomic Decision-Making for Leaders 
This course is designed for non-Econ majors to learn about fundamental economic principles through thoughtful and engaging scenarios that we encounter every day, such as Taylor Swift’s decision to forgo school and Uber’s surge pricing to better understand how limited resources drive the decision-making process. Cost: $1,045.

Fundamentals of Business Law
This 12-week course will give you practical knowledge that can be used in the business world. The course covers topics such as: contract law, negligence, legislation applicable to the workplace, employment law, setting up a business, intellectual property and electronic commerce. Cost: $1,045.

Principles of Marketing
This 12-week course will teach you how to write a marketing plan from start to finish. Learn what makes marketing a critical activity in business growth by exploring the broad principles and practices of marketing from a practical perspective. Cost: $1,045.

PMP® Exam Preparation
This 4-week course is specifically designed to provide participants with a proven, practical approach to preparing for the Project Management Professional (PMP)® Certification Exam from the Project Management Institute (PMI). The course is delivered by trainers who have had extensive experience in professional project management and a long history of successfully preparing people for the PMP® exam. Cost: $1995.

Project Management Essentials
This 4-week, online course provides new project managers and project team members the essential tools they need to deliver successful projects. It consists of four weeks of self-directed, online learning, including four online live sessions. Cost: $1,395.

Technical Writing Essentials
This four-week, online course provides you with the tools to communicate complex and technical projects in clearer and simpler ways. You will discover communication strengths and learn how to build on them to become a more capable, confident writer. Cost: $495.