Services for Students, Faculty, and Staff
For technical support contact: firstname.lastname@example.org
Any and all requests for technical assistance must be directed through this email address. Emailing email@example.com enters you into a ticket queue so that we can process your request in as complete and timely a manner as we can. Tech Support cannot guarantee a timely response to requests not sent through firstname.lastname@example.org.
All students, faculty, and staff are automatically assigned a username and password to access the systems run within the faculty. This account is referred to as your CSID.
You can find your username or change your password via the respective tools.
In the past Computer Science, Informatics, Electronic Commerce, and Health Informatics students were given two email accounts at Dalhousie:
- one provided by ITS with an address consisting of your NetID and ending in @dal.ca, and
- one provided by the Faculty of Computer Science with an address consisting of your Computer Science username and ending in @cs.dal.ca.
The university has now moved all email services to Microsoft Office 365 and the computer science mail server is no longer used for mail delivery. Email can be checked via the MyDal portal.
All students already possessing an @cs.da.ca email will continue to receive email sent this address. All email to @cs.dal.ca addresses will be automatically forwarded to the corresponding @dal.ca address. Students enrolling after Fall 2013 will not receive an @cs.dal.ca email address.
Some courses in the faculty have their websites available via the Dal FCS courses website.
CS Research Network
Graduate students and faculty wishing to register their computers for access to the research network can use the network registration form.
MSDN Academic Alliance
MSDNAA is a program affiliated with Microsoft that supplies software to eligible students at no charge for academic purposes. Students must be enrolled in at least 1 course in the current semester in order to access the MSDN site. Software can be downloaded from Microsoft directly via the Dal FCS MSDNAA site.
The learning centre is available to all Faculty of Computer Science students. Teaching Assistants on staff can help with concepts taught in the core Computer Science classes, and will try to help with the non-core courses. The Centre is located in room 233 (on the second floor) of the Goldberg Computer Science Building and is staffed seven days a week by senior undergraduate and graduate students who are knowledgeable and eager to help. If you're stuck, go in and put your name on the list. Operating hours and other details available on the learning centre page.
Resources for Learning and Researching
The Computer Science Librarian has created lists of useful resources in the Accessible Computer Science Research Guide. The most popular lists are for downloading articles, accessing ebooks and citation examples using the APA, ACM, and IEEE styles. These lists and more, are available in the Accessible Computer Science Research Guide.
Access Cards, Desk and PED Assignments
Computer science students seeking access cards for entrance to secured study & research areas and/or desk & ped assignment should see the front reception desk, in the Goldberg Computer Science Building, for assistance.
The follow policies cover usage of the technical services available: