Services for Students, Faculty, and Staff
For technical support contact: firstname.lastname@example.org
Any and all requests for technical assistance must be directed through this email address. Emailing email@example.com enters you into a ticket queue so that we can process your request in as complete and timely a manner as we can. Tech Support cannot guarantee a timely response to requests not sent through firstname.lastname@example.org.
The CS Help desk, located on the first floor of the Goldberg Computer Science Building can also be reached via phone at 902-494-2593.
All students, faculty, and staff are automatically assigned a username and password to access the systems run within the faculty. This account is referred to as your CSID.
You can find your username or change your password via the respective tools.
Some courses in the faculty have their websites available via the Dal FCS courses website.
CS Research Network
Graduate students and faculty wishing to register their computers for access to the research network can use the network registration form.
MSDN Academic Alliance
MSDNAA is a program affiliated with Microsoft that supplies software to eligible students at no charge for academic purposes. Students must be enrolled in at least 1 course in the current semester in order to access the MSDN site. Software can be downloaded from Microsoft directly via the Dal FCS MSDNAA site.
The learning centre is available to all Faculty of Computer Science students. Teaching Assistants on staff can help with concepts taught in the core Computer Science classes, and will try to help with the non-core courses. The Centre is located in room 233 (on the second floor) of the Goldberg Computer Science Building and is staffed seven days a week by senior undergraduate and graduate students who are knowledgeable and eager to help. If you're stuck, go in and put your name on the list. Operating hours and other details available on the learning centre page.
Resources for Learning and Researching
The Computer Science Librarian has created lists of useful resources in the Accessible Computer Science Research Guide. The most popular lists are for downloading articles, accessing ebooks and citation examples using the APA, ACM, and IEEE styles. These lists and more, are available in the Accessible Computer Science Research Guide.
Access Cards, Desk and PED Assignments
Computer science students seeking access cards for entrance to secured study & research areas and/or desk & ped assignment should see the front reception desk, in the Goldberg Computer Science Building, for assistance.
The follow policies cover usage of the technical services available:
- Dalhousie Acceptable Use Policy
- Policy on Local Computer Resources [PDF]
- Policy on Public Access [PDF]
- Policy on Account Expiry [PDF]
ITS provides a number of software packages for general university use. Specific packages available depend on your account type (student, faculty, staff, etc.)
ITS Networks and Systems
For student, staff, and faculty with existing access, there are a number of tools made available by ITS Networks and Systems.