Here to support you
The CS Help desk, located on the first floor of the Goldberg Computer Science Building can also be reached via phone at 902-494-2593 or email at firstname.lastname@example.org. During COVID, while the team works from home and the building is closed, please use email to reach the team. We are able to do one on one support via MS Teams if needed.
What are we here for?
- Software installation and setup assistance
- Operating system troubleshooting (Windows, MAC-OS, and Linux)
- IT Consultation & A/V assistance
- Equipment loaning
- CS Accounts, passwords and access
At the beginning of each semester, you will have the opportunity to attend an orientation session on our services. A copy of that presentation can be found here.
For a cheat sheet of valuable information and links click here.
Who we are
Introduction to Technical Services
Equip yourself with tools & resources
To help you in your decision-making, we've put together a list of recommended laptop specs.
In most cases, the base specifications will suffice for your time as an undergraduate student.
Personal web & database hosting
All students, faculty, and staff are entitled to webspace on the faculty personal webhosting server. Usage is restricted to academic and personal (e.g. non-commercial) use.
Go to https://web.cs.dal.ca for more information.
Academic compute environment
Computer Science provides several solutions for use in our academic courses. This ensures students are getting the latest in technology environments to ensure the best learning experience.
GitLab Enterprise Hosting
Git project hosting is provided for all students, faculty, and staff at git.cs.dal.ca. This is an Enterprise version of Gitlab for academic use only. Your instructor will inform you if your course will use GitLab and the CS HelpDesk will set up the course structure within GitLab.
For information on our instance of Gitlab click here.
OpenStack Private cloud environment
Computer Sciences uses an OpenStack private cloud environment for courses that require it. Your instructor will inform you if you will require access to it for your coursework.
For information on the OpenStack environment please click here.
Coursework storage space
Timberlea.cs.dal.ca is the general use compute environment for student’s coursework. You can login with your CSID and password via SSH.
Research compute environments
Computer Science operates several computer systems that its researchers can use to run their jobs. Choice of systems to use would be based on historical usage/over-usage patterns and appropriateness to your particular task (ie match compute-bound jobs to fast CPUs, and memory-bound processes to large memory machines). For advice on which system to use, please reach out to the Technical Services team.
Your network mounted storage can be found in /remote, and local storage in /local. Use your CSID and password to login via SSH.
Available research systems include:
There are also systems located outside the FCS that may be available for your use. Please check with the Technical Services team for guidance on this.
For the current status of the systems, you can consult monitoring pages from Nagios or Munin.(These pages will only load when accessed from Dalhousie's network or with Dalhousie VPN from outside campus)
CS research network
Graduate students and faculty wishing to register their computers for access to the research network can use the network registration form.
Dalhousie ITS resources
As a student at Dalhousie, you have access to several services to support your technology needs. These services are provided by the Dalhousie IT Services group (ITS). For information on this please click here
These services include:
ITS provides a number of software packages for general university use. Specific packages available depend on your account type (student, faculty, staff, etc.)
ITS Networks and Systems
For student, staff, and faculty with existing access, there are a number of tools made available by ITS Networks and Systems.
Azure Dev Tools for Teaching
Azure Dev Tools for Teaching is a program offered by Microsoft that supplies software and services to eligible students for academic purposes. Students registered in DalFCS Undergraduate programs or DalFCS Graduate programs are eligible to access the program.
Microsoft makes the software available through the Azure Dev Tools for Teaching portal, which you can access using your Dalhousie email address as your Microsoft Account.
New students are automatically enrolled in the program. To access these tools please click here.
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