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Facing Confrontation in Customer Service (1)
Resolving customer service issues and engaging in effective two-way communication is key to being skilled in the Service competency. The Skillsoft Online Learning library offers dozens of customer service resources to support you.
This week our featured video explores common mistakes often made in providing service along with tips on how to effectively handle complaints
Choosing the Right Interpersonal Communication Method to Make Your Point (2)
In day-to-day work the Dalhousie core competency of Service looks like individuals:
· Listening actively to clients, demonstrating an understanding of diverse client needs and engaging in effective two-way communication
· Communicating with clients in a timely manner
· Resolving client service issues, including urgent ones in a timely manner
In a short 27 minutes this video offers ideas for defusing complaints, investigating problems and managing conflict when interacting with clients or customers.
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