(updated Jan. 4, 2020)

We are open with walk-up window service facing Coburg Road and LeMarchant Street. See the signage to choose the window for the service you require. UPasses will are available for pickup at the UPass window.  

Walk-up window service hours: Monday - Friday, 9 a.m.-4:30 p.m.

The services provided via window service include:

  • New DalCards
  • DalCard replacements (To expedite the replacement process, please ensure you have $15 deposited on your account for the replacement fee prior to visiting the office.)
  • DalCard troubleshooting
  • UPass pickup and replacement ($15 replacement fee, please deposit this on your account prior to the appointment.)

NOTE: We will not be offering photo services, PIN resets, or fund deposits.

The Enrolment Services Centres on Sexton Campus and the Agricultural Campus will remain remote at this time. If you require DalCard assistance and you are on the Sexton campus, please see the DalCard office on the Studley Campus.

Halifax Residence Students:

New students who are arriving to residence will pick up their cards when they arrive at their permanent residence buildings after Jan. 4, provided they uploaded their photo online by Dec. 22.

Students who will be self-isolating will receive their cards when they complete self-isolation and move to their permanent residence room.

Truro Campus:

Special Arrangements for the disbursement of DalCards on the Dalhousie Agricultural Campus for Winter 2021:

Since the Enrolment Services Centre will remain remote for Winter 2021, DalCards will be distributed by the MacRae library.

New and Replacement Cards 

  • Send all new and replacement card requests to
  • We will print them on the Truro campus for pickup at the MacRae library. The Library team will verify the photo. 
  • The Dalcard team will notify you that your card is ready for pick up at the MacRae library.
  • Make an appointment with the MacRae library to pick up your card: call (902) 893-6669 or email

DalCard online account information:

If you are studying remotely, you may access your DalCard account information online. You will log in with your netID and password and you will be able to see your account information, including your NovaNet barcode so that you may access library services remotely.

COVID-19 Service Status Updates:

For the latest information on services that accept DalCard, visit our COVID-19 Service Status Updates page. 


Update on U-Pass Program

UPass pickup will be available starting Tuesday, Jan. 5 at our walk-up window facing Coburg Road.

Dalhousie is pleased to partner with Halifax Transit to continue offering the UPass for the Winter 2021 semester.

As is the case each year, the UPass program automatically applies the bus pass fee to the student accounts for all full-time Halifax students.

However, given that most Dalhousie courses are being delivered online this fall due to COVID-19, we are continuing to offer our opt-out process for incoming students to make it easier for students who do not require the bus pass to have the fee removed from their accounts.

Opting out is easy: If you are an incoming student who did not attend Dalhousie University in the Fall semester, and will be studying remotely due to COVID-19, fill out the UPass Waiver Request Form by Jan. 15. Once your request is processed, this fee will be removed from your student account for the Winter 2021 semester by Jan. 20.

Students who were on campus in the Fall, but will be leaving for the Winter semester to learn remotely due to COVID-19, may also opt out to have the Winter portion of the UPass fee returned to their student account.

For more information on opting out of UPass, visit our Opt Out page.

For students who opted out in the Fall but are returning to campus in the Winter: You must opt in to the UPass program to receive a UPass and have the pro-rated Winter semester UPass fee ($81.35) added to your student account. To opt in, fill out the form found on the Opt In page.

If you have questions about UPass, please email