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DIY Competency Camp Week #4

Posted by Human Resources on November 19, 2018 in Human Resources

To participate in Training Camp Activities: Click on any training link. This will take you to the Dalhousie Skillsoft Online Training login *. After logging in, the training resource selected will appear.

You can select and develop specific competencies completing all training related to those competencies or you may just choose items that appeal to you. It’s your camp – do it your way!

Week #4 Training Activities

Core

Competency

Ready…

Full Training

Set…

Quick Solution

 

Go!

Tools

Self-awareness &

Professionalism

Receiving Feedback

Video course 20 min

Responding Appropriately to Feedback

SkillBrief

Managing Your Reactions to Feedback

Job Aid

Respect and Inclusion

How Culture Impacts Communication

Video course - 30 min

Emotional Intelligence in Diversity & Inclusion

SkillBrief

Cross-Cultural Presentation Guidelines

Job Aid

Knowledge & Thinking Skills

Solving Problems: Framing the Problem

Video course - 31 min

Avoid Traps in Problem Solving

SkillBrief

Getting to the Root of Problems

Job Aid

Service

Facing Confrontation in Customer Service

Video course - 27 min

Understanding and Steering a Conversation

SkillBrief

Common Complaint Handling Mistakes

Job Aid

Integrity

The Fruits of Integrity: Building Trust at Work

Video course – 15 min

Trust and Trustworthiness

SkillBrief

Demonstrating Trust

Job Aid

Adaptability

Managing Motivation During Organizational Change

Video course – 22 min

 

Encouragement and Motivation

SkillBrief

Techniques for Self-Motivation

Job Aid

Communication

Planning an Effective Presentation

Video course – 29 min

 

Guidelines for Writing a Presentation

SkillBrief

Presentation Methods

Job Aid

*   Skillsoft login is a unique login – it is not your net ID.

Note:

If you have misplaced your Skillsoft specific log in information please use the “forgot your user ID” link. Please note that Skillsoft uses your Net ID email address (e.g. st542532@dal.ca).  If you have never accessed Skillsoft before use Welcome or welcome as your password (it may be case sensitive depending on when you were entered into the system).  If you have customized your password and forget what it is use the “forgot your password” link to set a new one.  If you need further support, please contact talent.management@dal.ca