FAQ

We're here to answer the questions you have so you can learn with us at Dalhousie University's Faculty of Open Learning & Career Development. We continue to work remotely so response times to your questions may be delayed. We encourage you to explore our FAQs to see if your questions can be answered. 

Withdrawals, Cancellations, Transfers & Deferrals

If you'd like more information on our policies on registering for courses, withdrawals, transfers and deferrals, please refer to our Policies (2.12 MB).

Can I transfer to another course?

Learners can transfer their enrollment to a section of a different course with the same fee if the section is open for enrollment and there is space available. Leaners can request a transfer by logging in to the Student Portal. Student Services will contact the learners within two (2) business days of the transfer request.  

Course transfers can be requested up to ten (10) business days before the start of the course for which the learner originally registered.

There is no fee to complete a course transfer.

Can I withdraw from a course?

Learners can withdraw from a course by logging in to the Student Portal to officially request to withdraw. Student Services will contact the learners within two (2) business days of the request with any questions or to confirm the withdrawal. 

PLEASE NOTE: Notifying the instructor of the intention to withdraw from a course or not attending live sessions or completing course work does not constitute an official withdrawal. However, we strongly urge learners to inform Instructors and Program Managers of their withdrawal from a course as a courtesy. Learners who do not withdraw from a course and who do not attend live sessions or complete the course work will be assigned “incomplete” on their course completion record. Learners cannot return after the end of a course to complete any remaining assignments or to complete the course.

If learners are required to withdraw from their course(s) for medical or emergency reasons, they should complete the withdrawal request through the Student Portal and contact Student Services at 1-800-565-8867 to discuss their options.

What is your refund policy?

Learners will receive a full course fee refund if they withdraw ten (10) business days or more before the course start date.

Learners will receive an 80% course fee refund if they withdraw between nine (9) and five (5) business days before the course start date.

Learners will not receive a refund if they withdraw less than five (5) business days before the course start date.

Refunds will be made the same way that the payment was made. Refunds to a credit or debit card may take up to five (5) business days to process. Note that there is a maximum refund amount per refund transaction with credit and debit. If the refund amount is more than $1,600.00 your refund will be split into multiple refund transactions.

Refunds requiring a cheque may take up to thirty (30) days to process. Learners should contact Student Services at 1-800-565-8867 for clarification on course refunds if required.

If a course has an application fee, the application fee is non-refundable.

Please note that our English Language Studies courses have a different refund policy due to federal, provincial and industry association policies they need to follow. Please click here for these policies.

What happens when a course is cancelled?

The Faculty of Open Learning and Career Development reserves the right to cancel or reschedule courses that do not reach minimum enrollment requirements or in other unforeseen circumstances. Learners will be notified of a course cancellation no later than three business days before the start of the course.  If it is necessary for the Faculty of Open Learning and Career Development to cancel a course, every effort is made to contact enrolled learners and offer the following options:

    Transfer to another section of the same course within 12 months
    OR Transfer to a section of a different course with the same fees if there is space available within 12 months OR Receive a full refund.

Cancelled Live Sessions

Cancelled live sessions, either online or in person and whether due to instructor illness or inclement weather, are rescheduled to a later date.  Student Services or Program Managers will notify learners of the new date(s) for the live session(s).

Where can I request academic accommodations?

Requests for academic accommodation (related to classroom participation, the writing of tests and examinations and/or class evaluation, etc.) while attending courses at the Faculty of Open Learning and Career Development are made under Dalhousie University’s Accommodation Policy for Students. Requests for academic accommodation must be made no later than four weeks in advance of the start date of the course for which accommodation is requested.

Learners should complete a Request for Accommodation Form and make an appointment with an Accessibility Advisor at the Student Accessibility Centre at 902-494-2836 or access@dal.ca to request academic accommodation.

 

What is Prior Learning Assessment and Recognition (PLAR) and how can I apply?

Prior Learning Assessment and Recognition (PLAR), also known as equivalency, advanced standing or course exemption, may be granted for prior experience or formal learning that demonstrates the learner has the competencies taught in the course. 

Learners can apply for PLAR if they are completing a certificate that is eligible for PLAR* and the course for which they want equivalency is either a required or elective course for the certificate.

* Please Note: not all certificates are eligible for PLAR. A note at that bottom of the certificate page will indicate if it has courses eligible for PLAR.  

If PLAR is approved, please note that the course approved for equivalency will not appear on the Official Academic Transcript. 

Learners can apply for PLAR through the PLAR link at the bottom of the certificate information page for the certificate they are interested in taking.

Once all of the documentation required for a PLAR is received, the assessment time is up to ten (10) business days. Learners should take this timeline into consideration when planning course registration. If the course for which a learner is seeking equivalency is a prerequisite course, they may register for subsequent courses immediately upon notification of their PLAR approval.  If the course for which a learner is seeking equivalency is not a prerequisite course they may register for other courses in the certificate while awaiting their PLAR approval.

 

Tax Receipts

For step-by-step instructions on how to access your tax receipt, please go to our Access your tax receipt video on YouTube.

When can I access my tax receipt?

Tax receipts will be available through the Student Portal as of February 16.

Where do I access my tax receipt?

Visit the Student Portal and log in using the Student Login link in the top right-hand corner.

I don't see the tax receipt in the Student Portal. What is the issue?

Once you have logged in to the Student Portal, update your Social Insurance Number by going to My Profile and scrolling down to Personal Information. You are required to either add your Social Insurance Number or decline to provide it; if you decline, you will not receive a T2202.

Your tax receipt will be available through this site after you enter your SIN, just go back to student home and select “Tax Receipt”. If you do not see a tax receipt in this section of the site by mid-March, your course(s) were not eligible. See more details below regarding eligible courses. 

What if I began a course in 2019. Will I still get a tax receipt?

For courses that began in 2019, the system-generated tax receipts will not be correct. Please contact openlearning@dal.ca to receive the correct receipt.

 

For more details on tax receipts, please see below.

Effective for the 2019 tax year, the Canada Revenue Agency (CRA) requires all designated educational institutions in Canada to issue a T2202, Tuition and Enrollment Certificate, for qualifying students enrolled in a specified educational program.

What is a qualified student? Someone who is:

  • Enrolled in a specified educational program**
  • 16 years of age or older
  • Has spent 12 hours per month on courses in a program

**Course eligibility (in a specified educational program):

  • Course(s) are at least three consecutive weeks in length
  • Course hours in a program totals at least 12 hours per month
  • Tuition fees paid equal or exceed $100
  • Student personally paid the tuition fees. (If your employer or company paid on your behalf or you were reimbursed, you are not eligible to claim your T2202)

Courses that are considered preparation to post-secondary education are not eligible for reimbursement, including courses taken through English Language Studies, Refining your Learning Skills, and University Preparation.

 

Accounts & Passwords

What are the two different Dalhousie University accounts I have as a student of the Faculty of Open Learning & Career Development?

Your Destiny One Account Your Dal NetID Account
Your Destiny One account (X######) is your permanent account in our student information system for our lifelong learning courses.  Your account will never expire. You can use this account to sign up for another course, print your record of completed courses and accompanying grades, and review your account history at any time in the future. Your Dal NetID account (X######@dal.ca) is used to access various Dalhousie University systems, including our learning management system Brightspace.  Your Dal Net ID will expire at the conclusion of your course. You will lose access to this account during the time periods when you are not actively enrolled in one of our courses.

What is my Banner number?

Your Banner Number is a B######## digit number that is associated with you similarly to how a social insurance number is associated with you. It is what the university uses to identify you. You usually receive your Banner Number as an email before the process of activating your Dal Net ID. In order to activate your Dal Net ID, you will need to have your Banner Number, so be sure to keep it in a safe place.

What are the steps for me to activate both of these accounts and start my course?

  1. Open an account in Destiny One:
    1. Go to our Student Login page to create an account.
    2. Use your Destiny One account to register for the course you want to take. 
  2. Check the email account you used to create your Destiny One account:
    1. An activation email will be sent to the email address you marked as “preferred” when you set up the account.
    2. The email will contain a link to your Destiny One account page.
  3. Activate your Destiny One account:
    1. Click the link in the activation email to be taken to the activation page.
    2. Verify your identity and follow the prompts on the page.
  4. Within four business days you will be sent your Dal Net ID and temporary password to the email address you used for your Destiny One account. 
  5. Go to the log in page for Brightspace to access your course.  Use your Dal Net ID to log in.

How long will my Destiny One account stay active?

Your Destiny One account will never expire.

How long will my Dal NetID be active?

Start date:  30 days before the course starts.

End date:  90 days after the course ends.

I have forgotten my Destiny One username. What do I do?

Click on the Forgot Username link on the Student Login page.  Enter the email associated with your account and click Continue.  If there is an account associated with the email address you entered, you will receive an email with instructions on how to access your username.  If you do not receive a username email, be sure to check your spam or junk folder.

I have forgotten my Destiny One password. What do I do?

Click the text that says “Forgot Password” on the Student Login page. You will be redirected to a page that will ask you for your username.

If you do not know your username, your username can be sent to you by email or please call 1-800-565-8867 or email to openlearning@dal.ca.

You will receive an email with a temporary link to reset your password. The link to reset your password is valid for 60 minutes.  If the link expires, you can request another email be sent using the steps above.

  • Create a new password and retype it.  When you are finished click Save.  If the new password is accepted you will be taken to a page stating that your password was set successfully.

Go back to the Student Login page and now log in with your username and the new password.

I am not receiving emails from Destiny One. What should I do?

The first step is always to check your junk or spam email folders.

If you are still not receiving emails and cannot log in to your account, please contact our office at openlearning@dal.caa with the following information:

  • First and Last Name

One of the following:

  • Home Address
  • Phone Number
  • Day/Month of Birth

This is in order to confirm your identity. Please also include in the message what you believe the email address connected to your account is and what you wish to change it to.

The most common reasons for an email issue are:

1. A typo within the system.

2. Emails from DestinyOne may be filtered by your inbox or workplace depending on your permissions. It is recommended to use a Gmail account in order to avoid these types of errors. For more information on this issue, please contact openlearning@dal.ca.

Who do I contact if I can't activate my Destiny One account?

Please contact the Faculty of Open Learning & Career Development office at openlearning@dal.ca or 1-800-565-8867. The Faculty of Open Learning & Career Development office is open Monday – Friday 9:00AM – 4:30PM AST. If no one is available to answer your call, please leave a message with your name and contact information. 

Who do I contact if I can't activate my Dal NetID?

Please contact the Faculty of Open Learning & Career Development office at openlearning@dal.ca or 1-800-565-8867. The Faculty of Open Learning & Career Development office is open Monday – Friday 9:00AM – 4:00PM Atlantic Time. If no one is available to answer your call, please leave a message with your name and contact information. 

I can't log in to Brightspace at all. I get an error, what do I do?

If you have activated your Dal Net ID account, but you still cannot login to Brightspace, please go to the log-in page to reset your password. If you are unable to access your account or reset your password, please contact the Faculty of Open Learning & Career Development office at openlearning@dal.ca or 1-800-565-8867. The Faculty of Open Learning & Career Development office is open Monday – Friday 9:00AM – 4:30PM AST. If no one is available to answer your call, please leave a message with your name and contact information and someone will get back to you within one to two business days.


Registering & Completing a Course or Program 

If you are a new student looking for instructions on registering for a course, watch our New Student Course Registration video on YouTube.

Check out our Registration for Returning Students video on YouTube if you're a returning student wanting to register for more courses.

What are microcredentials?

A microcredential is evidence of the mastery of a skill or competency that is desired by employers. Dalhousie microcredentials are developed in collaboration with relevant industries and organizations.  The microcredential is demonstrated by a digital badge that can be displayed on social media pages, digital resumes, personal webpages, and in email signatures. To earn the microcredential in this course, learners will need to successfully complete the competency-based assessment related to the microcredential.

What's the difference between asynchronous and sychronous courses?

Synchronous courses require attendance at previously scheduled live sessions with an instructor whereas asynchronous courses can be taken at your own pace and at any time. Synchronous courses offer direct and live access to instructors. By comparison, asynchronous courses usually include previously recorded sessions that involve minimal, if any interaction with instructors. 

Where do I find out which courses are being offered this term?

Visit our Upcoming Courses page for more details.

What is the latest date I can register?

We recommend registering no later than 48 hours prior to the start of the course.

I'm interested in completing individual courses that are part of a certificate. Do I have to commit to the certificate or can I just complete the course(s) that interest me?

Most of our certificates allow you to complete courses individually. You do not need to register for the full certificate to take individual courses. 

How do I register for a course or certificate?

If you know the course or certificate that you are interested in, you can visit our Student Registration Portal to either sign up for a username and password or add a course/certificate to your cart if you already have these credentials.

I have registered for a course. What are my next steps?

If you have a registered for a course, you should have received a confirmation of your registration. If not, please contact openlearning@dal.ca

Do you offer self-study courses I can take at my own pace?

Yes, we offer a range of continous enrollment courses and the listing can be found here. 

How many courses can I take per term?

Most of our courses are offered online and have been designed for working professionals. The amount of courses is entirely up to you, the availability of the course and the date it is offered. 

How can I access my grades?

To access your grades, please use your Destiny One username and password and login in through our Student Registration Portal. 

How do I get my final grade and how long does it normally take?

You can access your final grade from the Student Registration Portal (Destiny One username and password required). You should see your grade added to the portal within a few days of the completion of the course. 

How do I request a transcript?

If you recently attended Dalhousie, you may still have access to Dal Online. If so, please request your transcripts through 'Web for Students' > 'Student Records' > 'Request Official Transcripts'

If not, please complete the transcript request form for email or the transcript request form for mailPlease select only one method of delivery. Once completed please attach the transcript request form in an email to registrar@dal.ca for processing.

This form is ONLY to be used by students who are not able to access Dal Online.

 

Paying for Courses & Discounts

If I register and pay for the entire certificate, will my invoice state the proper amount?

If you have received an invoice that shows an incorrect amount, please contact openlearning@dal.ca and provide a copy of the invoice you have received.

Can I pay by payment plan?

We currently do not offer payment plans. If you would like to discuss payment options, please contact openlearning@dal.ca

How do I get my income tax receipt?

Log in to your Student Portal in Destiny One in order to acess to your tax receipt. 

Are there any discounts on programs?

We offer discounts for various programs, including group discounts in our Technical and Engineering Training portfolio and alumni discounts across various program areas.