Course Policies & How to Pay
We're here to help you in your decision to enroll as a student with the Department of English Language Studies at Dalhousie University. Please review our various policies and terms and contact us at email@example.com if you have any questions or concerns.
Course Policies for Advanced English Courses, English for Students and Professionals, or Professional Development Certificate in English-Medium Instruction
If you questions about our policies on registering for courses, withdrawals, transfers and deferrals, please refer to our Policies (2.12 MB).
English in Canada Program Policies
If you questions about registering or payment for our English in Canada program, please refer to our Policies [220 KB].
EAP Program Policies
When you are accepted into the EAP Program, you will receive a Letter of Acceptance and a Letter for Visa Purposes. These two documents outline the length of time you will study in the EAP Program, what the total cost will be and other important information.
Once you begin the course, you will have access to the Student Orientation handbook and the course outline for each course. These documents have a full list of policies and rules for the EAP Program. These include the following information:
- Program Rules
- Attendance and Engagement Policy
- English for Academic Purposes (EAP) Grading Policy
- Information about Transcripts and Program Completion Certificates
If you have any questions about EAP Program rules or policies, please contact firstname.lastname@example.org.
Health Insurance Requirement
Students who are living in Canada and hold a Study Permit are required by Immigration, Refugees, and Citizenship Canada (IRCC) are required to carry valid health insurance at all times. EAP students living in Canada will be automatically enrolled in a health insurance plan. You will make the payment for this and receive your insurance card during the first week of classes. The cost to you per day for insurance is currently around $1.70 / day. This cost is in addition to the tuition fee.
If your health insurance is being sponsored by a government or scholarship provider, or if you have coverage under any Canada’s provincial health plan, a copy of the policy or health insurance card must be provided during the first week of classes.
EAP Course Fee Policy
Students will not be admitted to class until their tuition for that course has been paid in full.
If needed, special arrangements for a payment calendar can be made. Please contact us before the term starts at email@example.com.
EAP Program Refund Policy
1) Refused Entrance to Canada:
- For students accepted into a face-to-face EAP course who are planning to come to Canada to study in person: If a student is refused entry to Canada by Immigration, Refugees and Citizenship Canada, the student will receive a full refund of any tuition fees that have been paid.
- For students who have started studying an online EAP course but who are planning to change to face-to-face mode for future EAP courses and have applied for a study permit for their face-to-face EAP courses in Canada: If a student in this situation is refused entry into Canada and has started an online EAP course, they will be eligible for a refund for the online EAP course according to the refund schedule outlined below. For tuition fees paid for any future course not yet started, the student will receive a full refund of any tuition fees that have been paid.
- For students accepted into an online EAP course who are refused entry to Canada by Immigration, Refugees and Citizenship Canada before the course has started: If a student in this situation is refused entry into Canada, the student will receive a full refund.
There will be no refund of the application fee. To obtain a refund of any tuition fees under these circumstances, the student must write to the Director of Department of English Language Studies, Dalhousie University (firstname.lastname@example.org). The request must include a copy of the letter of refusal from Immigration, Refugees and Citizenship Canada.
2) Student Withdrawal
Any correspondence concerning attendance and/or withdrawal from courses at Dalhousie ELS Programs must be in writing to the Director of Department of English Language Studies, Dalhousie University (email@example.com).
- If a student has received permission to enter Canada to study and withdraws in writing before arriving in Canada, Dalhousie University will refund the tuition fee minus $400. There will be no refund of the application fee.
- If a student has received permission to enter Canada to study and withdraws in writing before the first day of the course designated in his/her acceptance letter, Dalhousie University will refund the tuition fee minus $400. There will be no refund of the application fee.
If a student withdraws in writing after arriving in Canada with a valid study permit or temporary visitors’ visa, or is dismissed from an EAP course after their first course (and any subsequent course) begins, Dalhousie University will issue a refund (or not) as follows:
|Less than 10% of course completed||Refund of total fees paid minus 50%|
|10-30% of course completed||Refund of total fees paid minus 70%|
|More than 30% of course completed||No refund|
There will be no refund of the application fee
If a new EAP student or a returning EAP student fails to cancel in writing and he/she has a valid study permit or temporary visitors’ visa, Dalhousie ELS Programs will move to collect any tuition fees that are due according to the schedule outlined above.
Any Refunds Due
Students will receive any refund due to them within 30 days of Dalhousie University receiving written notice of cancellation from them or a notice of dismissal.
Payment through an Agent
Students who enroll or pay through an agent and a granted a refund will receive that refund through their agent.
How to Pay For Your Course
Please follow the steps below in order to pay for your course. Instructions are provided if you have a credit card and if you do not have a credit card. Please follow the instructions specific to your needs.
I have a credit card (Visa or MasterCard)
1. Click here to log into the Dalhousie Faculty of Open Learning & Career Development student portal.
2. Click on My Account History
3. Click on Transaction No.
4. Click on Pay Invoice
5. Pay your invoice using a credit card.
After you have completed the Online Payment, you will receive a receipt by email. If you want to pay for more than one level of the EAP program, please send an email to firstname.lastname@example.org to request this.
I do NOT have a credit card (Visa or MasterCard)
|I am outside of Canada and want to pay with a foreign currency - Convera||I am in Canada and have a Canadian bank account - Dalhousie Student Accounts||I am in Canada and want to pay in person at the ELS Front Desk|
|Click here and follow the step-by-step instructions on how to use Convera.||You must have a Dalhousie University Student ID number (B00#) if you want to pay this way.||Payment can be made in-person at the Faculty of Open Learning & Career Development reception desk on Monday - Friday from 10:00 a.m. to 2:00 p.m. (Located at 1459 LeMarchant Street, Suite 2201, 2nd Floor)|
|It is very important that on the first page of the Convera form that you include a note that says: "Open Learning ELS Programs."||You can either go to your bank in person and make the payment there or log into your online banking and make the payment through online bank transfer.|
|After you complete the payment using Convera, you will get an email confirmation.||
How to make the payment through online banking:
1. Add "Dalhousie University" as a new payee to your online banking
2. Put your B00# as your account numbers/customer number
3. Make a payment to Dalhousie University from your bank account and enter the amount you want to pay.
4. Please send an email to email@example.com and give the permission for us to take the exact amount of money from our Dalhousie Student Accounts.
|You must send an email to firstname.lastname@example.org with a copy of your confirmation from Convera. It must contain the date of payment as well as the amount (in Canadian dollars) that you paid.|
|If you pay through Convera, you may need to wait 5-10 business days before Dalhousie University ELS Programs can send you a receipt.
Download Payment Instructions [PDF - 291 KB]
Language Schools Act, Province of Nova Scotia
The Dalhousie University Department of English Language Studies is registered under the Language Schools Act, Province of Nova Scotia.