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Live Chat is an Internet chat-based advising service provided by the International Centre. This program was initiated to increase accessibility and availability of International Centre services to the community of Dalhousie University. Live Chat is a trial program (pilot program) and service hours will vary depending on usage.

• Anyone from Dalhousie University can use this service, however it is aimed primarily at international students and Dal students interested in doing an exchange or study abroad.
  
  
• Live chat is designed to respond to brief questions that can be answered quickly and effectively using online resources.
  
  
• Do not send sensitive personal information, log-ins, passwords, etc., through this IM service, as it uses commercial IM products not housed on Dalhousie University servers.
  
  
• Technical difficulties: please email Internationalcentre@dal.ca

• Type a question into the bottom box of the widget where it says “Type here to chat”
  
  
• Press "enter" and your question will appear in the top chat box
  
  
• In a few moments, a response from an International Student Advisor will appear.
  
  
• Chat with an advisor by typing your responses in the bottom box and pressing "enter" like you did the first time.
  
  
• Send files: You can send files by clicking on the yellow folder with green arrow icon (left icon) then browse for the file you would like to send and press "send."
  
  
• Receive files: You can receive files from the advisor you are chatting with. Click on the link the advisor sends you in order to receive and download the file.
  
  
• Email transcript:  You can email the transcript to yourself by clicking on the envelope icon (middle icon) above the box where you type.
  
  
• Pop outs: You can pop the live chat box out into its own small window on your desktop so you can work as you chat. To do this, click on the green arrow pop out arrow (right icon) in the widget. (Please ensure pop-ups are enabled on your computer so the service may be launched).

Dalhousie International Centre takes student privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this services uses commercial IM products not housed on Dalhousie servers so do not send sensitive personal information, log-ins, passwords, etc.

*Please note: This is an anonymous feedback box. We are not able to respond to queries posted here. If you have any questions please email international.centre@dal.ca