Service and Operating Standards

Student recruitment

  • Respond warmly to drop-ins, phone calls and email enquiries (person receiving call or email, or greeting walk-in, is responsible to ensure response).
  • Initiate contact with those who appear to need assistance or have questions.
  • Facilitate access to enquiries for information related to Dalhousie campus, services and programs (as permitted) or make appropriate referrals.
  • Maintain strong relationships with program offices and other service departments at Dalhousie.

Student engagement

  • Always remember that students are our clients.
  • Provide inclusive tools and services to empower and enable student success.
  • Be respectful and inclusive in all communications.
  • Provide a professional and courteous office environment.
  • Always provide an answer, referral or action to students’ enquiries.
  • Use agreed-upon tools to assess, understand and track student needs and engagement.
  • Ensure students know what they can expect (publish service standards, co-op/internship policies and guidelines).
  • Schedule a complimentary 15-minute appointment for every student who requests it regardless of their Dalhousie program of study.
  • Educate students on service offerings and promote career development opportunities and affiliated resources through multiple interactions (appointments, workshops, mid-term reviews, class visits).

Job postings

  • When receiving self-developed job information, inform student of required next steps for job approval consideration in a timely manner.
  • Give students a minimum of three business days’ notice prior to interview unless employer requires variance.
  • Endeavour to complete mid work-term review with student before 75% of work term is completed.

Student development

  • Provide consistency in presentation and messaging.
  • Schedule appointments within timeline appropriate to criteria: same day for urgent or within three business days for non-urgent (as articulated by student or through assessment by MCS team member).
  • Provide to students relevant and specific employer feedback related to job applications, interviews, networking skills etc., when requested by student (and if available), or when identified by MCS staff as important feedback to share.
  • Share employer feedback with students using clear explanations.
  • Give priority attention to unsatisfactory workplace issues and ensure due diligence is undertaken to fully understand issues from each party's perspective. Working with the stakeholders, co-create the required deliverable outcomes.
  • Provide opportunities to facilitate students’ reflection of workplace and career development experiences.
  • Use student and employer feedback to aid program development.