Jody Couch

Chief Information Officer (CIO)
Assistant Vice-President, Information Technology Services



Jody is the Chief Information Officer (CIO) and Assistant Vice-President (AVP) of Information Technology Services (ITS) for Dalhousie University. She plays a leadership role in mapping Dalhousie’s new Digital Strategy to actionable priorities, processes, and associated investments. Jody works in partnership with senior leaders across the University to develop and implement systems, uphold and establish progressive cybersecurity standards and supervise and support process improvement initiatives within the organization. Jody manages a strong senior leadership team within ITS and over 130 staff across 5 departments.


Jim Farmer

Deputy Chief Information Officer
Director, Infrastructure and Operations



The scope of ITS Infrastructure and Operations department is to develop, operate, and maintain Dalhousie University’s computing and communications capability. There are two Directors in the department. Through the Director of Engineering Services, we design, operate and maintain Dalhousie’s computer network and data systems. The Director of Operations manages the compute services, servers, storage and telephony services for the University in general. Working with these two Directors are 35 management and staff. 


Heather Fraser

Director, Enterprise Application Services



The Enterprise Application Services team in ITS provides services and products to support administrative processes for the university. We provide many services to the campus community within the applications space, including but not limited to: application planning and testing, custom software development, project management, database administration, systems architecture, support and operations. Our EAS team is comprised of more than 40 skilled technicians, project managers, and managers, all working in partnership with Dalhousie’s campus community to improve university administration.


Jay Pasemko

Director, Business Operations



Business Operations supports the operations of ITS through its management all of finance, human resources and communications related activities. From a financial perspective, the Business Operations team has responsibility for procurement, accounting, payments, contract renewal as well as budget development, tracking and reporting. The team also provides advisory services to ITS leadership on cash flow management and expense recovery. Our Business Operations communications team is responsible for branding and the dissemination of information to Dalhousie’s stakeholders including staff, faculty and students. As well, support to ITS employees in the form of onboarding and employment related inquiries is also handled by the Business Operations team.

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Manjula Devaraj

Director, Service Delivery 



Manju and her team ensure our clients (students, staff and faculty) get the best possible service as they navigate their study and work life at Dal. The team is scattered across both the Halifax and Truro campuses. Services her team provides include technical support from the Service Desk, hardware break-fix services, lab and imaging services, and end point device management. If you have a question or a problem to solve, reach out and one of the capable team members will find the answer for you.


Scott Wilson

Chief Information Security Officer



Scott and his team in the Information Security Office (ISO) orchestrate Dalhousie’s cybersecurity efforts by focusing on a risk-based approach to safeguard the confidentiality, integrity, and availability of Dalhousie’s information, data, and digital services. The team has a commitment to protect personal and institutional information, through adherence to ethical principles and via a strategy of simple, effective information security practices. The team’s strategic work leads the university’s cybersecurity initiatives through policy, standards and process guidelines, education efforts, technology controls, and building a culture of responsible information management.