Jing (Jenny) Chen

Professor & William A. Black Chair in Commerce

JennyChen sq72

Related Information

Email: jchen@dal.ca
Phone: 902-494-3085
Fax: 902-494-1107
Mailing Address: 
Kenneth C. Rowe Management Building, Room 4066
6100 University Ave, PO Box 15000
Halifax, Nova Scotia, Canada B3H 4R2
Research Topics:
  • Customer returns
  • Supply chain management
  • Revenue management
  • Pricing
  • Game theory


  • PhD (Western Ontario)
  • MSc (Beijing Institute of Technology)
  • BSc (Beihang University)

Research Interests

Dr. Chen's current research interests include competitive channel and supply chain management, interface between operations management and marketing, and revenue management.

Current Teaching

  • BUSI 5551 Operations Management
  • COMM 4501 Business Analytics for Decision Making
  • MGMT 3501 Operations Management

Selected Awards and Honours

  • Natural Sciences & Engineering Research Council of Canada, Discovery Grants, Principal Investigator ($100,000 each, 2016-2021 & 2010-2015)
  • Social Sciences & Humanities Research Council of Canada, Insight Development Grant, Principal Investigator ($62,107, 2018–2020)
  • Excellence in Reviewing awards from European Journal of Operational Research (2017, 2012); International journal of Production Economics (2018); Decision Sciences (2019)
  • Associate Editor of OMEGA (The International Journal of Management Science, 2020-present) and International Transactions in Operational Research (2013-present)
  • President’s Research Excellence Award for Research Impact (2020); Faculty of Management Research Impact Award (2019); Research Star of Faculty of Management (2016); Researcher of the Year Award, Rowe School of Business (2015)

Selected Publications

  • Sourcing strategy of original equipment manufacturer with quality competition. Li, W., Chen, J., Chen, B. Decision Sciences, 51(9) (2019)
  • Market targeting and information sharing with social influences in a luxury supply chain. Zhang, Q., Chen, J., Zaccour, G. Transportation Research Part E: Logistics and Transportation Review, 133, 101822  (2020)
  • Credit card fraud detection strategies with consumer incentives. Wang, D. (PhD student), Chen, B., Chen, J. International Journal of Management Science (OMEGA), 88(10), 179-195  (2019)
  • The impact of customer returns and bidirectional option contract on refund price and order decisions. Wang, C., Chen, J., Chen, X. European Journal of Operational Research, 274(1), 267–279  (2019)
  • Backward integration strategy in a retailer Stackelberg supply chain. Li, W. (PhD student), Chen, J. OMEGA, 75, 118-130  (2018)