News

For the month of June a Skillsoft Online video will be featured each week that is linked to the Dalhousie core competency of Service. This competency is about “anticipating and responding to the needs of those we serve (students - current and prospective, colleagues, internal and external clients and stakeholders, our community).”  

Learn more about maintaining a customer focus and being able to empathize with the clients or customers your serve. This 28 minute video provides some excellent ideas on how to do this.

Rapport Building in Customer Service

Note:  If you have misplaced your Skillsoft specific log in information please go to Skillsoft Online Learning and use the “forgot your user ID” link. If you have never accessed Skillsoft before use Welcome or welcome as your password (it may be case sensitive depending on when you were entered into the system).  If you have customized your password and forget what it is use the “forgot your password” link to set a new one.   If you need further support please contact talent.management@dal.ca