Appointment Cancellation Requests, Policy and Fees
There are a number of ways to cancel your appointment if you are unable to attend.
Patients can cancel their appointment with the Student Health & Wellness Centre online using the form below. Once you've submitted your cancellation request, you will receive an autoreply to show that your cancellation has been submitted and will be processed. This form is to be used for appointments at the Halifax Student Health & Wellness Centre only [you must contact Dal Family Medicine or the Student Health and Wellness Centre in Truro to cancel appointments at those clinics].
You can cancel an upcoming physician or psychiatry appointment directly from the appointment reminder you receive (via text or email).
For appointments booked through the Medeo online booking portal, you can cancel directly from the appointment dashboard.
You can also contact the Centre by phone to cancel an upcoming appointment (902) 494-2171.
Please remember that appointments with healthcare providers are limited and we want to ensure that we can serve as many students/patients as possible - by cancelling an appointment with 24 hours' notice this helps to ensure that the appointment can be filled by another person in need of support.
Please note: As per our cancellation policy below, the Student Health & Wellness Centre requires 24 hours' notice of cancellation or you will be charged a missed appointment fee.
Did you know that if you booked your appointment online you can cancel it right in the Medeo app?
Our cancellation policy applies to medical appointments with our doctors and our psychiatrist. There is no fee for a missed appointment with our social worker, counsellors, or registered psychologists, but 24 hours' notice is still appreciated for cancelling an appointment.
Please remember that appointments with healthcare providers are limited and we want to ensure that we can serve as many students/patients as possible - by cancelling an appointment with 24 hours' notice this helps to ensure that the appointment can be filled by another person in need of support.
To cancel your appointment at the Student Health & Wellness Centre in Halifax, please complete the Appointment Cancellation Form below or call 902-494-2171. If you've booked your appointment online, you can also log in to Medeo and cancel and rebook your appointment from the online portal.
To cancel your appointment at the Student Health & Wellness Centre in Truro please call 902-893-6300.
- More than 24 hours before - No fee
- Less than 24 hours before (doctor) - $49.30
- Less than 24 hours before (psychiatrist) - Minimum of $250
- No show (doctor) - Minimum of $49.30
- No show (psychiatrist) - Minimum of $250