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Jing (Jenny) Chen


JennyChen sq72

Related Information

Google Scholar

Rowe School of Business , Department of Industrial Engineering

Email: jchen@dal.ca
Phone: 902-494-3085
Fax: 902-494-1107
Mailing Address: 
Kenneth C. Rowe Management Building, Room 4066
6100 University Ave, PO Box 15000
Halifax, Nova Scotia, Canada B3H 4R2
Research Topics:
  • Customer returns
  • Supply chain management
  • Revenue management
  • Pricing
  • Game theory


  • PhD (Western Ontario)
  • MSc (Beijing Institute of Technology)
  • BSc (Beihang University)

Research Interests

Dr. Chen's current research interests include competitive channel and supply chain management, interface between operations management and marketing, and revenue management.

Current Teaching

  • BUSI 5551 Operations Management
  • COMM 4501 Operations Research
  • MGMT 3501 Operations Management

Selected Awards and Honours

  • 2016–2021 & 2010–2015  Natural Sciences & Engineering Research Council of Canada, Discovery Grant, Principal Investigator ($100,000)
  • Associate Editor of International Transactions in Operational Research (ITOR) and International Journal of Inventory Research (IJIR)
  • 2016  Guest Editor of Special Issue for ITOR on "Optimization of Industrial Systems with Market Disruptions" and for IJIR on "Inventory systems with consumer behavior considerations"
  • 2015  Researcher of the Year Award, Rowe School of Business
  • 2012  Excellence in Reviewing award from European Journal of Operational Research

Selected Publications

  • The impact of customer returns in a supply chain with a common retailer. Yang, H., Chen, J., Chen, X. & Chen B. European Journal of Operational Research, 256(1), 139-150  (2017)
  • Competing with customer returns policies. Chen, J. & Chen, B.C. International Journal of Production Research 54(7), 2093-2107  (2016)
  • Lease expiration management for a single lease term in the apartment industry. Chen, J., Wang, J. & Bell, P.C. European Journal of Operational Research 238(2), 233-244  (2014)
  • Competing in a supply chain via full-refund and no-refund customer returns policies. Chen, J. & Grewal, R. (undergraduate student) International Journal of Production Economics 146(1), 246-258  (2013)
  • Implementing coordination contracts in a manufacturer Stackelberg dual-channel supply chain  Chen, J., Zhang, H. & Sun, Y.  International Journal of Management Science (OMEGA) 40(5), 571-583  (2012)