Jing (Jenny) Chen

Professor & William A. Black Chair in Commerce

JennyChen sq72

Related Information

Email: jchen@dal.ca
Phone: 902-494-3085
Fax: 902-494-1107
Mailing Address: 
Kenneth C. Rowe Management Building, Room 4066
6100 University Ave, PO Box 15000
Halifax, Nova Scotia, Canada B3H 4R2
Research Topics:
  • Customer returns
  • Supply chain management
  • Revenue management
  • Pricing
  • Game theory


  • PhD (Western Ontario)
  • MSc (Beijing Institute of Technology)
  • BSc (Beihang University)

Research Interests

Dr. Chen's current research interests include competitive channel and supply chain management, interface between operations management and marketing, and revenue management.

Current Teaching

  • BUSI 5551 Operations Management
  • COMM 4501 Business Analytics for Decision Making
  • MGMT 3501 Operations Management

Selected Awards and Honours

  • 2016–2021 & 2010–2015  Natural Sciences & Engineering Research Council of Canada, Discovery Grants, Principal Investigator ($100,000 each)
  • 2018–2020  Social Sciences & Humanities Research Council of Canada, Insight Development Grant, Principal Investigator ($62,107)
  • 2017, 2012  Excellence in Reviewing awards from European Journal of Operational Research
  • 2017, 2016  Guest Editor of Special Issues: International Transactions in Operational Research (2016), Annals of Operations Research (2017) and International Journal of Production Research (2017)
  • 2016  Research Star of Faculty of Management; 2015  Researcher of the Year Award, Rowe School of Business

Selected Publications

  • Contracting with asymmetric information under cross selling supply chain. Li, X., Chen, J., Ai, X., accepted for publication in European Journal of Operational Research (2019)
  • Credit card fraud detection strategies with consumer incentives. Wang, D. (PhD student), Chen, B., Chen, J. International Journal of Management Science (OMEGA) (in press, 2019)
  • The impact of customer returns and bidirectional option contract on refund price and order decisions. Wang, C., Chen, J., Chen, X. European Journal of Operational Research, 274(1), 267–279 (2019)
  • Backward integration strategy in a retailer Stackelberg supply chain. Li, W. (PhD student), Chen, J. OMEGA, 75, 118-130  (2018)
  • Compete in price or service? A study of personalized pricing and money-back guarantees. Chen, B., Chen, J. Journal of Retailing, 93(2), 154-171  (2017)