Help desk, warranty and repair services
You have many options when it comes to support for your new laptop, from questions about included software to hardware failures. The first step is diagnosing the type of help you need. Your new Mac comes with built-in help. There is a "Help" menu item in every application, containing information specific to that application.
Dentistry help desk
Located in on level 3 of the Dentistry Building, this is your destination for questions related to the dentistry laptop program. Help desk staff are available to help you with any laptop operating questions. They can also assist with diagnosing hardware problems, which may require referral to an Apple-Authorized Service Provider.
Please note, drop-in service is preferred. You can drop in on weekdays from 9 a.m. to 5 p.m.
Dalhousie University Help Desk
Organized and operated by Information Technology Services (ITS), this Help Desk has four locations: one in the Kellogg Library on Carleton Campus, one in the Killam Library and one in the McCain Learning Commons on Studley Campus, and one in the B building on Sexton Campus.
You may call, email or drop in for support. Drop-in service is available on weekdays from 8 a.m. to 9 p.m. and on weekends from 9 a.m. to 9 p.m. For more information, visit the ITS website.
Warranty and hardware damage
Damaged or malfunctioning laptops will be sent out for diagnosis and/or repair to:
Your laptop is covered under a three-year Apple Care Protection Plan. Any costs for repairs not covered by warranty will be charged to your Dental Stores account. If your laptop needs to be kept for repairs, another laptop will be provided for your use until the repairs are complete.
It is essential that you back up your files and keep your back-ups current so that if repairs are needed, you have access to your files. Please note, information stored on your laptop may be accessible to computer technicians during the diagnosis/repair process.