Managing Police Performance: Coaching Skills for Police Supervisors
Coaching is an important addition to a police officer’s arsenal of skills. The ability to help others achieve their personal and organizational objectives is a critical competency in today’s police service. Coaching skills can be applied across the organization, at all levels, whenever goals are established and people need help in achieving them. We have had constables, sergeants, inspectors and deputy chiefs participate in the program to date and all have come away with new skills to apply to the enhancement of their own performance and those who they are responsible for coaching.
The National Coach Certification Program (NCCP) has been training and certifying coaches for sports for many years. By applying the sport model to police coaching education, officers can learn to help each other reach their personal and organizational objectives.
Helping others perform better is what coaches do. Great coaches combine professional development with a personal commitment to excellence in providing leadership. This program offers police personnel an opportunity to become a CERTIFIED POLICE COACH.
Topics covered include:
- Personal Development Planning
- Goal Setting
- Team and Group Development
- Personal and Organizational Values
- Motivational Techniques
- Observation and Assessment of Performance
- Team Building Principles
- Team Leadership Skills
- Communication Skills
- Psychological and Physical Preparation
One of the strengths of the certificate program is that it is learned by students from all over the world, by distance-learning methods that have been proven effective. The content of the courses is suited to distance learning and the instructors have designed the programs to be delivered in that way. The art and science of coaching is not well suited to distance learning. We believe that some of the skills needed by a good Coach can only be delivered face-to-face and can only be evaluated through personal contact. For that reason, the initial phase of the program is delivered in a three-day workshop.
Following this intensive on-site workshop in coaching theory and practice, coaches wishing to be certified must complete a series of tasks and submit reports during a period of practical coaching in their agency. Upon completion, the coach will be issued a “Certified Police Coach” certificate from Dalhousie University which may be used as a partial credit toward a Certificate in Police Leadership from the College of Continuing Education.
An individual or agency may choose to take advantage of the certification system, or may choose to simply attend the workshop only. Either way, successful participants will benefit from learning how to apply the techniques of performance enhancement from sport to the performance of police personnel in the field.