Addressing Complex Employee Behaviours in the Workplace

Creating the psychologically healthy and safe workplace is everyone's business. This course provides participants with the opportunity to examine the factors that affect the psychologically heathy and safe workplace. Leadership, organizational culture, management and employee behaviour are key concepts explored. The implications of complex behaviour are discussed so as to inform the design and implementation of workplace safety and health initiatives. The course is designed to assist Managers and Occupational Health and Safety professionals in understanding and dealing with a variety of factors that affect organizational health and relationships in the workplace. Participants will be challenged to create strategies targeted at the individual, group and system levels to assist organizations to become more competent and effective in creating healthy, safe and productive working environments.

You will learn

  • Organizational culture, leadership and the effect of management perspectives on the healthy and safe workplace
  • Strategies to influence leaders to lead with health and safety as a key organizational priority
  • Factors affecting mental health in the workplace
  • Alcohol and drugs and the impact of changing Canadian legislation
  • Relationship Issues and how to manage differences
  • Challenges inherent in situations of harassment, violence, patterned absence and ways to think about their prevention and management

Format

Day 1 - registration/check-in will start at 8:15 a.m. with sessions to begin at 8:30 a.m. and adjourn at 4:00 p.m. Days 2-4 will commence at 8:30 a.m. and adjourn at 4:00 p.m. There will be 15-minute mid-morning and afternoon breaks. A light lunch is provided.

Course outline

Organization and Their Culture

Thinking strategically about creating a positive healthy and safe workplace
How an organization's culture affects the success of OH&S programs
Understanding motivation, leadership, power and influence and their effect on the success of OH&S programs

Violence in the Workplace

The Violence Continuum - Bullying, harassment and sexual harassment and violence - The legal framework - Education and prevention programs and strategies - Investigating workplace incidents

Impact of Alcohol and Drug Use in the Workplace

Practical ways of dealing with this issue in an efficient, effective and compassionate manner
Abuse categories
Nature of addiction, basic pharmacological principles, depressants, stimulants, mixed action
Concept of Impairment, Impact on Safety and the Workplace Strategies for managing the issues arising from drugs and alcohol at work

Managing Differences

Effective communication in the workplace
Communication and conflict management - tips, tools and techniques
Interpersonal styles and their effect on others
Dealing with difficult issues at work - having the hard conversation

Absenteeism and Putting it all Together

Absenteeism, presenteeism and the effect on culture, morale and bottom line
Having the tough conversation and engaging in meaningful dialogue to explore absences
Developing effective strategies

Instructors

Gail Boone is an Executive Coach and Leader in Organizational Development. Formerly she was a Director of Human Resources with the Nova Scotia Public Service Commission serving five different government departments/agencies. She also held management roles with the Workers' Compensation Board and within the health care system. She has a varied experience as an external facilitator /consultant and speaker in the areas of leadership development, human resources and strategy development.  For fourteen years was a part-time faculty member and taught Human Resources with the School of Health Services Administration at Dalhousie University. One of her current roles is as part-time Coordinator of the Professional Development Program in the Masters of Public Administration at Dalhousie University. Gail holds an MPA, is a Certified Executive Coach and has a Professional Certified Coach designation with the International Coaches Federation. She also is a Chartered Professional I Human Resources. She is the owner of Next Stage Equine Facilitated Coaching and has recently launched this service in Enfield Nova Scotia.

Greg Johnstone, M.Sc., is a consultant in Pharmacology and Toxicology. Through his companies, PharmaTox Inc. and Integrated Health Services (IHS) Atlantic Inc., he is involved in a wide variety of duties relating to exposure to drugs and chemicals, ranging from accident investigation, hazard and exposure assessment, forensic toxicology, training and clinical assessment of toxic effects of chemicals.