Managerial Skills

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100% online course

This course is designed to provide a framework for analysis of the problems encountered by the general manager. You will be introduced to the concepts and techniques used by managers in both day-to-day operations and long-range planning.

Management is an applied topic. Conceptual frameworks can provide business school graduates with needed information and ideas to understand management situations, but to become effective managers they need practice in behaving as a manager and they need to receive feedback on their performance. This course fills this need.

Management is about understanding people, getting things done, and making organizations work. You will learn that the job of a manager is an exciting position that involves a variety of tasks performed in an action-packed environment. It’s one where you can make a significant difference in people’s lives—those of employees, customers, and co-workers. As a manager, you will become responsible for motivating others and creating a positive work environment. You will provide guidance, counsel employees, and evaluate their performance. You will hire, praise, promote, and dismiss employees. Meetings, interruptions, dealing with crises, making decisions and solving conflicts are all part of the job.

The most significant driver of organizational success today is improving performance to achieve quality results and sustain competitive advantage. High-performing organizations realize that how they manage people has a direct impact on results, and “how” results are achieved is as important as “what is” achieved.

Researchers have clearly identified the competencies of basic knowledge, skill, and behaviours that managers need to achieve results, this course covers the most important of these and puts you in the role of manager to experience the typical situations faced by real manager.

Course outline

  • Management Skills and Managerial Effectiveness
  • Developing Ethical Guideposts
  • Interpersonal Communication
  • Managing Conflict
  • Planning and Goal Setting
  • Creating Teams
  • Innovation, Problem Solving and Leading Change
  • Identifying and Hiring Employees and Evaluating Performance
  • Developing Employees
  • Managing Stress and Time Basic Requirements for Course Assignments