Campus services

Dalhousie Bookstore locations in Halifax and Truro ar open for in-store shopping and pickup. Please visit the Bookstore website for the most up to date information on the status of the Bookstore.

The DalCard office currently is offering walk-up service at our service windows facing Coburg Road in Halifax.For hours and information visit: https://www.dal.ca/campus_life/Dalcard/covid-19-info.html  

The services provided are:

• New DalCards
• DalCard replacements (To expedite the replacement process, please ensure you have $15 deposited on your account for the replacement fee prior to visiting the office.)
• DalCard troubleshooting
• UPass pickup and replacement ($15 replacement fee, please deposit this on your account prior to the appointment.)

NOTE: We will not be offering photo services, PIN resets, or fund deposits (see dal.ca/dalcard for these services).

The Enrolment Services Centres on Sexton Campus and the Agricultural Campus are open by appointment only. To book an appointment, visit dal.ca/registrar and book an appointment on your campus.

UPass:

For the latest information on UPass, visit dal.ca/upass.

Given what is expected to be an unprecedented volume of requests for services after a prolonged period of absence form campus, Facilities Management is working to ensure service needs are met. Service will be prioritized first by the method in which the service request is received — first FAMIS self-serve requests, then email requests, then telephone — followed by operational urgency. We request the Client Reception phone service be requested for emergency or extreme high-priority calls. For all but emergency situations, it is not expected we will be able to offer clients same-day, or even in some cases same-week, response to Service Requests due to the anticipated volume of requests. Your assistance in following the priority submission method and your patience generally is greatly appreciated. Visit dal.ca/fm for more.

Financial Services will resume offering in- with the main reception desk and accounts payable in Room 44, Henry Hicks Building, opening on September 7.  All other areas of Financial Services will be phasing in in-person service by the end of October. As many team members will be working in a hybrid model, we encourage those needing to see particular team members in-person to contact them by email or telephone to make arrangements. Many electronic processes will be retained even with the return to in-person services. More information.

Dalhousie Food Services in Halifax is excited to welcome students back on campus. Please visit Dalfood.ca for the latest information on dining hall and retail operations. Follow us on Instagram @ dalfood to stay up to date with all the latest events.

Food Services is also returning to in-person service on the Truro Campus. Visit dineoncampus.ca/ac for details.

For the latest information about Food Services locations and services, visit the Food Services website.

The Event & Conference Services Office, including our Campus Bookings and Bar Services teams, will continue to support our clients remotely between the hours of 8 a.m. to 4 p.m., Monday to Friday. Please email meet@dal.ca with any questions or requests you have and the appropriate person will get back to you.

Event & Conference Services: https://www.dal.ca/dept/event-conference-services.html

Campus Bookings: https://campusbookings.dal.ca/

The Faculty of Graduate Studies (FGS) is offering in-person reception services Monday to Friday, from 9 a.m. to 4 p.m. in Room 314 of the Henry Hicks Academic Administration Building. You can also contact our reception desk via email at Graduate.Studies@Dal.ca or phone at 902-494-2485. Remaining staffmembers will be returning to the office in phases over the next few weeks, with many following a hybrid model, where they will be working from home for a portion of the week. If you need to speak with any one of them, please reach out directly using the contact information included on the FGS website to make arrangements. The Faculty of Graduate Studies is moving towards a paperless environment, so we ask that you continue to submit all forms electronically.

As of September 7, the Human Resources department will be open Monday – Friday, 8:30 am – 4:30 pm, in Room 150, Henry Hicks Building. HR staff will be available for walk-ins and in person or virtual appointments from 10 am – 4 pm, Monday - Friday. At this time, in-person or virtual appointments can be requested to Accessible Employment, Benefits, Payroll, and Retirement Services. Please contact the individual units to book an appointment:

• Accessible Employment - Accessible.Employment@dal.ca, 902-494-1958
• Employee Benefits - Benefits@dal.ca, 902-494-1122
• Payroll - Payroll@dal.ca, 902-494-3700
• Retirement Services - Pensions@dal.ca, 902-494-1782

Virtual appointments are encouraged for all other HR inquiries. Visit the HR Directory for contact information or call 902-494-3700.

HRES Advisors and the Intake Coordinator are available via phone (902-494-6672) and e-mail (hres@dal.ca). In-person meetings are available, and by appointment only during September. Our office will open for regular services and in-person appointments on October 4, 2021. Visit our website at dal.ca/hres

All on campus IT services, including the help desks, are resuming normal hours for walk up support. Help Desks can be reached at 9022-494-4357 (HELP). Assistance can also be requested by emailing support@dal.ca.  Computer labs and information common areas will be open. Virtual computer labs remain available 24/7 for flexible access to remote computer lab applications.  A full list of available technology services can be found on myDal. Staff & faculty technology support will be provided remotely, as per the last 18 months, whether you are working at home or on campus. As required, IT staff will schedule an in-person office visit to assist with hardware and software issues. Faculty and staff are also encouraged to visit the Return to Campus site for additional information.

Dalhousie Libraries are spaces have reopened to everyone, including community borrowers.

Curbside pick-up and laptop loan services will continue. There are also many library services still available through the Libraries website. Contact libraries@dal.ca for general library assistance, support@dal.ca for Help Desk assistance and intech@dal.ca for online teaching assistance. Visit the Libraries website for more information.

Beginning in September, the Dalhousie Multifaith Services (DMS) office will be open Monday to Friday, 10 a.m.–2 p.m. for drop-in meetings. Appointments can also be made at multifaith@dal.ca or directly with chaplains during office hours or beyond. All chaplains can be reached here.

The Dalhousie Physiotherapy Clinic within Dalplex is currently open for appointments. Please contact ptclinic@dal.ca or call 902-494-1502 for booking inquiries.

We’re here to welcome and support you, both virtually and in-person, for a safe, smooth and successful academic year.

Please explore our suite of online services, which are designed to make access to the Registrar’s Office quick and easy. You can virtually connect with our team in several ways including Chat and Phone, 902-494-2450, between 9am-4pm (AST) Monday through Friday and Email at registrar@dal.ca.

Our Service Centers will be open Monday-Friday between 9am and 4pm.

Advising will be offered by appointment only.

If you’re not able to access what you need through our online service tool, please connect with us via chat or phone to discuss the best next steps before booking an appointment.

For more information on research at Dalhousie, the status of labs, or resources for researchers, please consult the Research website.

Dal Security’s offices in Halifax and Truro remain open. For campus emergencies, call 902-494-4109 in Halifax and 902-893-4190 in Truro. For general info and parking questions, call 902-494-6400 in Halifax and 902-893-4190 in Truro. The Halifax offices are located on 1252 LeMarchant Street. For both campuses, email inquiries can be sent to security@dal.ca. More info at dal.ca/security  

The Bissett Student Success Centre provides academic advising to 1st and 2nd-year FASS and Science and 1st-year Engineering students, and career advising and counselling to all students. It will be providing all services virtually, by phone or online, between Sept 7–17. To serve as many students as possible we will provide same-day calls with advisors from Monday to Friday, with extended hours on Monday and Tuesday evenings. Students can call 902-494-3077 or toll free 1-866-359-4709 Monday to Friday, 8:30 a.m.–3:30 p.m., to be added to the call list (wait times will vary).

• Students in emergency situations who require in-person support between September 7-17 will be seen
• Bissett Centre’s Reception will be open from 11am-3pm, Monday to Friday from September 7^th to September 17^th
• On September 20^th, in-person and reception service will open regular hours 8:30am-4:30pm Monday to Friday

BSAC will be offering both in-person and virtual advising this September. Students can email BSAC@Dal.Ca. More information can be found at dal.ca/BSAC

The Indigenous Student Centre (ISC) staff are excited to welcome students to campus. ISC Advisor Michele Graveline is continuing to meet students virtually, and will also have limited in-person drop-in hours at the centre. You can contact her at mgraveline@dal.ca. Note: In accordance with Dalhousie University’s COVID recommendations, please wear masks while in the ISC.

As of August 16, the International Centre is open Monday – Friday from 8:30 a.m.-4:30 p.m. Virtual appointments can be requested through our online booking system. For in-person appointments and general questions, please email us at international.centre@dal.ca or call 902-494-1566.

The Residence Office serving students on the Halifax campus will be open by appointment only between 9 a.m. to 4:30 p.m., Monday to Friday. To book an appointment between these hours, students may send an email to residence@dal.ca. For students on the Agricultural campus in Truro, the Residence Office will be open on weekdays from 8 a.m. to 4:30 p.m. While appointments are preferred and can be scheduled by sending an email to resdalac@dal.ca, walk-ins are welcomed.

The Student Accounts Office, Room 29 in Henry Hicks Building, is open for in-person services but by appointment only. Information about making appointments is available on the Student Accounts website.

The Student Health & Wellness Centre in Halifax is open. In-person and telephone appointments with counsellors, physicians, nurses and the social worker are available for students and community patients. Book your appointment online or call 902-494-2171 to speak with a healthcare professional. 

Health Services in Truro is open, and appointments are available for students. Please consult the website for more information. To make an appointment, please contact kristine.carr@dal.ca or carolyn.bartlett@dal.ca. 

Many online and mobile resources are also available to support students from home. For more information please visit the Student Health & Wellness website.

Online appointments are ongoing (bookings available now), and in-person appointments will be available starting Monday, September 13 in the Killam Library Learning Commons, Room G40C (additional in-person locations will be added). More information.