Campus services & events

Service directory

The following overview of services will be updated with any known changes to delivery model in light of COVID-19. Please consult with the individual services' websites for the most up-to-date information.

General services

Athletics & Recreation

Physical distancing in fitness facilities is returning under new restrictions, which will result in Dalplex (fitness hall, pool and courts) and Sexton Gym (fitness centre) bringing back appointments starting at 6:00am on Friday, December 17, 2021 until at least January 2022.

Members will be able to start booking appointments 72 hours in advance starting Wednesday, December 15, 2021 at 12:00pm. More information can be found at the Athletics & Recreation website.

Like the rest of Dalhousie’s campuses, masks remain mandatory in all areas of our athletic facilities except while you are engaged in physical activity.

Additional Information

  • Access to the fieldhouse from the lower level locker rooms is now open.
  • Basketball court use is drop-in only.
  • Buffer lanes in the pool have been eliminated and the pool will remain in short course for the remainder of the year. There will be no limit on the number of swimmers per lane.
  • In the coming weeks, we will reinstate the sale of day and multiday visit passes and will be available to redeem.
  • Dalhousie Tigers events are back on campus. Visit daltigers.ca for information and game times.

Proof of full vaccination
 

Proof of full vaccination is required for those 12 years of age or older to use Dalhousie University’s athletic facilities. This applies to all students, faculty, staff, community members and rental users. It will also be a requirement to attend varsity games and participate in intramural programming.

Showing your Proof of Vaccination

You will need your proof of full vaccination and your Dalplex membership card/Dal ID.

  • Check in with the greeter and respond to screening questions
  • Head to the Client Experience Centre BEFORE proceeding to the turnstiles (your card won’t work yet!)
  • Provide your membership/student card and proof of full vaccination – we WILL NOT be collecting or storing your proof of vaccination record.
  • They will activate your membership/student card for use
  • Proceed to the turnstiles, tap your card to gain entry and head to your appointment

Please note:

Your card will NOT work until you follow the steps above and access will be denied or delayed.

For more details on our athletic facilities, please visit Athletics and Recreation.

Bookstore

The Dal Bookstore is pleased to announce the re-opening of its main location in the Student Union Building for in-person shopping beginning January 17, 2022.

Initially operating at reduced hours, the Dal Bookstore will return to its regular hours, including weekend hours and extended Thursday evening hours, beginning Saturday, Jan. 29.

New temporary hours: Jan. 17-28

·       Mon.-Fri. 10am–3pm

Other locations

The Dal Bookstore’s outlet store on the Sexton campus will remain closed for the time being. However, the Dal Bookstore’s location on the Agricultural Campus will continue to operate from 10am–4pm, Mon.-Fri., closing for lunch from 1-2pm each day.

All store locations will continue to follow the current capacity-limit guidelines.

You can still shop online at bookstore.dal.ca with shipping and in-store pickup options available.   

DalCard & UPass

DalCard

DalCard is open for walk-up window service on Coburg Road Monday to Friday, 9 a.m.-4:30 p.m., open until 7 p.m. on Thursdays. Services offered include: new DalCards, replacement DalCards, troubleshooting, and UPass pickup and replacement.

For Truro, book an appointment with the Enrolment Services Centre on the Agricultural Campus: dal.ca/registrar

UPass:

For the latest information on UPass, visit dal.ca/upass.

Facilities Management

Given what is expected to be an unprecedented volume of requests for services after a prolonged period of absence form campus, Facilities Management is working to ensure service needs are met. Service will be prioritized first by the method in which the service request is received — first FAMIS self-serve requests, then email requests, then telephone — followed by operational urgency. We request the Client Reception phone service be requested for emergency or extreme high-priority calls. For all but emergency situations, it is not expected we will be able to offer clients same-day, or even in some cases same-week, response to Service Requests due to the anticipated volume of requests. Your assistance in following the priority submission method and your patience generally is greatly appreciated. Visit dal.ca/fm for more.

Financial Services

Financial Services will resume offering in- with the main reception desk and accounts payable in Room 44, Henry Hicks Building, opening on September 7.  All other areas of Financial Services will be phasing in in-person service by the end of October. As many team members will be working in a hybrid model, we encourage those needing to see particular team members in-person to contact them by email or telephone to make arrangements. Many electronic processes will be retained even with the return to in-person services. More information.

Food Services

Please visit Dalfood.ca for the latest information on dining hall and retail operations. Follow us on Instagram @ dalfood to stay up to date with all the latest events.

Visit dineoncampus.ca/ac for details on Food Services in Truro.

Event & Conference Services and Campus Bookings

The Event & Conference Services Office, including our Campus Bookings and Bar Services teams, will continue to support our clients remotely between the hours of 8 a.m. to 4 p.m., Monday to Friday. Please email meet@dal.ca with any questions or requests you have and the appropriate person will get back to you.

Event & Conference Services: https://www.dal.ca/dept/event-conference-services.html

Campus Bookings: https://campusbookings.dal.ca/

Graduate Studies

As of Wednesday, December 15, the Faculty of Graduate Studies will be moving to a fully remote work environment until the holiday break. Our physical office will be closed, but we can still be reached by email for all enquiries at graduate.studies@dal.ca.

Human Resources

The Human Resources department is open for appointments only at this time, with virtual meetings preferred. If necessary, in-person appointments can be booked with Payroll, Retirement Services and Accessible Employment, in Room 150, Henry Hicks Building, 10 am – 4 pm, Monday-Friday.

Please contact the individual units to book an appointment:

Virtual appointments are encouraged for all other HR inquiries. Visit the HR Directory for contact information, email hr@dal.ca, or call 902-494-3700.

Human Rights & Equity Services

As of December 14, HRES is operating via an online service model (email, telephone, and Microsoft Teams); please contact the Administrative Coordinator via phone (902-494-6672) or e-mail (hres@dal.ca) to schedule an appointment with one of our Advisors. HRES plans to open for regular services and in-person appointments, in accordance with COVID-19 restrictions, in the New Year. Visit our website at dal.ca/hres

Information Technology Services

All on campus IT services, including the help desks, are resuming normal hours for walk up support. Help Desks can be reached at 9022-494-4357 (HELP). Assistance can also be requested by emailing support@dal.ca.  Computer labs and information common areas will be open. Virtual computer labs remain available 24/7 for flexible access to remote computer lab applications.  A full list of available technology services can be found on myDal. Staff & faculty technology support will be provided remotely, as per the last 18 months, whether you are working at home or on campus. As required, IT staff will schedule an in-person office visit to assist with hardware and software issues. Faculty and staff are also encouraged to visit the Return to Campus site for additional information.

Libraries

Access to Dalhousie Libraries spaces is currently limited to current Dalhousie & King’s students, faculty, and staff

Effective December 15, this measure has been taken out of an abundance of caution to ensure the health and safety of Dalhousie and King’s students, faculty, staff, and community members as COVID infection rates rise in Nova Scotia. If you have questions about library services at this time, please contact library@dal.ca. Thank you for your cooperation.  

December hours

Out of an abundance of caution in response to rising COVID cases in the province and on campuses, the Dalhousie Libraries are reducing our hours, and in some locations, closing earlier for the holidays. Learn more.

January

Most Dalhousie Libraries will be open on January 4, with some changes to regular operating hours – please see posted hours for each location on the Libraries website, in the Locations section just under the Search box: https://libraries.dal.ca/ and additional updates here: https://libraries.dal.ca/covid-19-updates.html

Food & Drink Prohibited in Dalhousie Libraries Spaces

Effective Tuesday, December 14, 2021 and until further notice, food and drink (except water) are prohibited in the Dalhousie Libraries. Library users are permitted to remove their masks only for the few seconds it takes to have a sip of water.

Eating and drinking are still permitted in the Killam Atrium
 (where Subway and the Second Cup are located). This change is in response to staff and student safety concerns in light of the recent cases of COVID on campus.

Access to the Archives & Special Collections Reading Room Is By Appointment Only

Effective December 14, access to the Archives & Special Collections Reading Room is by appointment only. Appointments can be made by contacting archives@dal.caPlease note Archives & Special Collections services will be unavailable from December 24–January 3.  

There are also many library services still available through the Libraries website. Contact libraries@dal.ca for general library assistance, support@dal.ca for Help Desk assistance and intech@dal.ca for online teaching assistance. Visit the Libraries website for more information.

Multifaith Services

Beginning in September, the Dalhousie Multifaith Services (DMS) office will be open Monday to Friday, 10 a.m.–2 p.m. for drop-in meetings. Appointments can also be made at multifaith@dal.ca or directly with chaplains during office hours or beyond. All chaplains can be reached here.

Physiotherapy Clinic

The Dalhousie Physiotherapy Clinic within Dalplex is currently open for appointments. Please contact ptclinic@dal.ca or call 902-494-1502 for booking inquiries.

Printing Services

The Printing Services team continues to work on campus Monday through Friday, 8:00 to 4:00, and is here to assist with all of your printing and binding needs. Please drop by the Life Sciences Centre, Rm 224, to see us, or submit your request or inquiries to printing.services@dal.ca and we’ll get back to you promptly. For more detailed information on the services we offer, please visit https://www.dal.ca/dept/printing-services.html.

Registrar's Office

Please explore our suite of online services, which are designed to make access to the Registrar’s Office quick and easy. You can virtually connect with our team in several ways including Chat and Phone, 902-494-2450, between 9am-4pm (AST) Monday through Friday and Email at registrar@dal.ca.

In-Person enrolment services centres

  • As of December 21, 2021, our enrolment service operations have moved to a hybrid work approach.  
  • The Henry Hicks Service Centre is available for Urgent-Same Day Transcripts, by appointment.
  • Sexton Enrolment Service Centre is temporarily closed to in person services, including the week of January 4, 2022. 
  • The Enrolment Service Centre in Cox on the AC is open by appointment. All other services are available online and can be accessed via www.dal.ca/registrar.  

Campus tours

For the health and safety of our visitors, in-person campus tours are paused until February 1, 2022.

 

 

Research

For more information on research at Dalhousie, the status of labs, or resources for researchers, please consult the Research website.

Security Services

Dal Security’s offices in Halifax and Truro remain open. For campus emergencies, call 902-494-4109 in Halifax and 902-893-4190 in Truro. For general info and parking questions, call 902-494-6400 in Halifax and 902-893-4190 in Truro. The Halifax offices are located on 1252 LeMarchant Street. For both campuses, email inquiries can be sent to security@dal.ca. More info at dal.ca/security  

 

Student services

Academic Advising and Career Services

The Bissett Student Success Centre provides academic advising to 1st and 2nd-year FASS and Science and 1st-year Engineering students, and career advising and counselling to all students. It will be providing all services virtually, by phone or online until December 24, 2021. From January 3 to the 14, 2022 it will provide virtual same-day calls with advisors from Monday to Friday, with extended virtual appointment hours on Monday, Tuesday, and Wednesday evenings.  Students can call 902-494-3077, or toll free 1-866-359-4709, Monday to Friday, 8:30am–3:30pm, to be added to the call list (wait times will vary).

Black Student Advising Centre

BSAC will be offering both in-person and virtual advising this January. Students can email BSAC@Dal.Ca. More information can be found at dal.ca/BSAC

Indigenous Student Centre

The Indigenous Student Centre (ISC) will offer a combination of virtual and in-person support with reduced in-person operating hours. You can contact ISC Advisor Michele Graveline at mgraveline@dal.ca.

International Centre

The International Centre is operating under a belnded mode of delivery. Virtual appointments can be requested through our online booking system. For in-person appointments and general questions, please email us at international.centre@dal.ca or call 902-494-1566.

Residence Offices

For information on residence opening for January, please review the latest university update.  

The Residence Office serving students on the Halifax campus will be open by appointment only between 9 a.m. to 4:30 p.m., Monday to Friday. To book an appointment between these hours, students may send an email to residence@dal.ca. For students on the Agricultural campus in Truro, the Residence Office will be open on weekdays from 8 a.m. to 4:30 p.m. While appointments are preferred and can be scheduled by sending an email to resdalac@dal.ca, walk-ins are welcomed.

Student Accessibility Centre

The Student Accessibility Centre has moved to virtual service provision for the remainder of the fall term. For accommodated exams that require in-person invigilation, please contact the Centre to arrange.

You can reach us at 902-494-2836. You can also send an email to access@dal.ca.

Student Accounts

Student Accounts is available to serve students virtually and contact information can be found on the Student Accounts website.

Students who have  made in-person appointments before January will be contacted to make alternative arrangements.

 

Student Health & Wellness

The Student Health & Wellness Centre in Halifax is open. In-person and telephone appointments with physicians and nurses are available for students and community patients. Counselling and social work appointments are all taking place by phone or Zoom until January.
Book your appointment online or call 902-494-2171 to speak with a health-care professional. 

Health Services in Truro is open, and appointments are available for students. Please consult the website for more information. To make an appointment, please contact kristine.carr@dal.ca or carolyn.bartlett@dal.ca

Many online and mobile resources are also available to support students from home. For more information please visit the Student Health & Wellness website.

Writing Centre

The Writing Centre is open for online appointments from Tuesday, Dec. 14 to Friday, Dec. 24 (noon), 2021. Both video conferences and online reviews of papers are available.

Write to us at writingc@dal.ca to book appointments or for any questions. We look forward to hearing from you!

Please see dal.ca/writingcentre for full details on our services.


Event procedures

PLEASE NOTE: Given the current outbreaks of COVID on campus and in our community, discretionary events are discouraged at this time. The information below applies now and for when broader events resume:

Dalhousie events and gathering must follow provincial gathering restrictions, including proof-of-vaccination requirements

The province's proof-of-full-vaccination requirement does not apply to Dalhousie’s core activities (classes, research, on-campus work), as they are covered by our Campus Check requirements. They do, however, apply to some activities happening on our campus, including:

  • Individuals attending our fitness and recreation facilities;
  • Spectators at Dalhousie sporting events;
  • Attendees at ticketed or public events or lectures on-campus, including at the Dalhousie Arts Centre;
  • Participants in campus tours;
  • Awards celebrations, receptions, and social events;
  • DSU Student Society events;
  • Attendees at on-campus conferences or receptions; and
  • All events where members of the public are invited to attend.

If you are planning an event, please review Checking Proof-of-Vaccination Guidance for In-Person University Events [PDF]