Sample courses

Managers in the new EHS environment require a broad base of technical skills and knowledge to perform efficiently and effectively. Through the carefully selected courses offered in this one-year program, you will get the practical skills and tools needed to effectively manage an EHS operation.

All of the courses offered have been designed by EHS professionals and draw on the experience of EHS practitioners, educators, managers and consultants across North America. The courses are geared towards developing the essential management skills needed to work in this field.

HESA 4040
Principles of Community Based EHS

Emergency Health Service (EHS) systems face many challenges. However, strategies can be developed that go beyond merely reacting when something happens. In this course, you’ll learn the fundamentals of public relations planning so that a disaster or even a scandal can be turned into an opportunity. In addition, you’ll gain a basic understanding of marketing strategies that can help offset market pressures and demands.

The objectives of the course are as follows:

  • Appreciate how marketing strategies vary when designed for the public good or a public service.
  • Develop a marketing plan specific to your own emergency health service system.
  • Develop and evaluate an emergency health services public relations plan.
  • Facilitate a collaborative activity between your own emergency health organization and some of its stakeholders.

Prerequisites: There are no prerequisites.

HESA 4030
EHS Systems Design

The advent of the high performance EHS system makes it evident that it is possible to “do more with less,” but this possibility requires sensible design tempered by the political realities of the services area. It also requires the use of CQI practices to modify the design and system to maintain high performance.

The objectives of this course are as follows:

  • Provide managers and management-bound students with a broad perspective of the process of providing EHS services.
  • Identify the scope of factors that influence, create and alter the design of EHS systems.
  • Provide a foundation for system evaluation.
  • Challenge students to anticipate the factors that will affect system design when disaster strikes.

Prerequisites: There are no prerequisites.

HESA 4020
Quality Improvement in EHS

Providing an introduction to the concept of quality improvement, students will be exposed to the various methods to measure and assess quality in health care, as well as tools and techniques used in practice. A focus on safety and risk, patient satisfaction, team leadership, as well as accreditation will be undertaken to ensure students gain a practical understanding of the drivers of quality in Canadian health care.

The objectives of this course are as follows:

  • Lead EHS managers through a step by step process to design, plan, implement, monitor and evaluate continuous quality improvement initiatives.
  • Link continuous quality improvement principles to the concepts and practices of Higher Performance Systems (HPS).
  • Apply the principles, practices and tools of continuous quality improvement to an EHS operation.
  • Create a team-based continuous quality improvement environment.

Participants will be introduced to and will apply the concepts of health care improvement teams throughout the course.

Prerequisites: There are no prerequisites.