Help & Support

Web and technical support

If you have a technical issue with your website (CQ or Collage systems), submit the issue to our ticketing system by sending an email to www@dal.ca. Be sure to include the site or specific page URL, details of the issue and level of urgency. Your issue will be assigned to a developer for prompt resolution.

CQ help/tutorials

• You can download CQ Tutorials from the blog. Note: you must have attended a CQ training session and have an active CQ login to access the tutorials.
  
• For information on attending a CQ training session, please contact the Communications manager for web content.
• If you have a question that isn't answered in the tutorials or a general question about creating or editing content in CQ, contact one of the content officers.
  

Web writing

Need help with web writing or improving your site's usability? Attend our Basics of Web Writing seminar or meet with a content officer. See content and writing under services for more information.

Web/social media group

Many Dalhousie staff and faculty are tasked with updating and maintaining the university’s web presence. The web/social media group is an opportunity to learn about web strategy, content writing, social media, analytics and discuss other topics with peers from across the university.

Facilitated by the web team, the group meets every two months, on the third Thursday, with discussions alternating between web and social media. To receive email communications and meeting invites, contact our social media communications officer.

Google Analytics

If you need Google Analytics set up for your site or have questions about your google analytics report, contact our web analyst.